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How do I cancel my reservation?
You can cancel your reservation on INNsight with no fees if you cancel outside of the property's cancellation policy. For example if a property has a 72 hour or 3 day cancellation policy, you can only cancel your reservation with that property outside of 3 days prior to your arrival date's check in time without incurring a penalty. The penalty and the cancellation policy are determined by each property individually, so it is very important that you read and fully understand the details of the Cancellation/Modification Policy of the property before you make a reservation. Please note, you must agree to the Cancellation/Modification Policy by clicking on its check box before you can reserve the stay.

Here's an example: So let's say your reservation is on July 5th and the property check-in time is 3 PM, you can only cancel any time before July 2nd 3 PM. If you enter the Cancellation Period, and you still would like to cancel, you will then have to contact the INNkeeper. Reservations that have entered the Cancellation Period cannot be cancelled directly within the System. Only the INNkeeper can cancel reservations that are within the Cancellation Period.

If you are eligible to cancel your stay, you can go to your My INNsight page and Upcoming Reservations. Locate the reservation that you would like to cancel. In the according pull-down menu, select the option 'Cancel'. Selecting 'Cancel' will take you to the Cancellation Request page. Follow the easy to understand Cancellation Flow and click 'Submit'. For multiple room reservations, you can cancel one, many, or all rooms for that reservation. Once you have successfully cancelled your reservation, you will receive a Reservation Cancellation Confirmation email and INNbox message.

How do I know that what I am booking is exactly what I will get when I arrive at the property?
Our goal is that you should look, and then book. What you see on our site and grow to expect is what type of property and room type you check into on your arrival date. We work with INNkeepers to diligently present their room inventory as accurately as possible. Unlike Online Travel Agents, we do not mask the INNkeeper's identity nor do we solicit feedback from guests who might not even had checked in. Our Reviews aka INNsights are from previous guests and we encourage you to contact the INNkeeper directly with questions and concerns. In addition, we are very selective about the properties we allow onto INNsight so you can rest assured that all of the INNkeepers are reputable.