Nice hotel in nice location. However, the night of Christmas Eve, I stayed with my wife and child. Extremely cold outside and no heat in my room. I turned thermostat all the way up and still no heat. I froze the entire night and gave all blankets to my family. First thing in morning I called and notified front desk. Female had stated she will send up engineering. Engineering never showed. Also told the guy at front desk while checking out and he all he said was sorry. He stated no manager was on duty. Called two days later and asked to speak to manager. Still no manager. Left my name and number but no call as of yet.