Arrival: Oct 15, 2019 Departure: Oct 16, 2019 1 Night, 1 Room, 2 Adults, 0 Children

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA

Property Details

Signature bedding a heated outdoor pool a hot tub and a location near historic Union Square are among the main attractions at the Hilton San Francisco Union Square. One of the tallest hotels on the West Coast the Hilton San Francisco has three towers with a total of 1908 rooms. Sleep serenely with plush pillowtop mattresses and European-style linens. Power up the laptop and get connected with Wi-Fi and wired internet access for a fee. Enjoy a few laps in the heated outdoor pool and a warm soak in the hot tub. There's a fitness center a business center and a restaurant and coffee shop on-site. Pets are permitted for a fee and shuttle service is available to San Francisco International Airport for a fee. Located two blocks from Union Square this hotel is 17 miles north of San Francisco International Airport and 18 miles west of Oakland International Airport. BART (Bay Area Rapid Transit) transports guests to the nearby Powell Street station. Jump a cable car north to Fisherman's Wharf and warm up with a steaming bread bowl of clam chowder. Enter the dragon gates of Chinatown north of Union Square to dine on dim sum. A "courteous staff" "amazing" beds a heated pool and a "perfect" location give our guests at the Hilton San Francisco Union Square a real San Francisco treat.

Featured Amenities

  • Safe Deposit Box
  • Concierge desk
  • Sundry/Convenience store
  • Direct dial telephone
  • Tour/sightseeing desk
  • Express check-out
  • Non-Smoking
  • Pets Allowed
  • Business Center
  • Coffee Shop

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA|Show Map
Reviews

Hilton San Francisco Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 77 Reviews
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Room too small
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was really the only thing i appreciates about this hotel. Parking in the public parking a crossed the street is significantly cheaper. Hotel charge for parking $58, public garage directly a crossed the street: $35.
Bad Tags
frustrating that our room was not ready. We waited in the lobby for a text notification which never arrived. By 4:00p i was tired of waiting and had to ask the front desk staff for an update. We finally got into our room at 4:30p
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Ted
Traveler Reviews
Good Tags
Location
Bad Tags
Felt like I was on lock down because of the Security and the closing down of Doors and access at night. Work with City to improve the Area and let your Clients come and go as you please!
Stay Details
Date Of Stay: September, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Pleasantly surprised at how nice the room was, and how accommodating the staff was. Will recommend to others.
Stay Details
Date Of Stay: September, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Excellent value
Stay Details
Date Of Stay: September, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Quick, professional, friendly service
Stay Details
Date Of Stay: September, 2019
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
pool is awesome and is whirlpool location is really nice nice views
Bad Tags
room was a bit dated nice bathroom
Stay Details
Date Of Stay: September, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Parking fee not disclosed.
Stay Details
Date Of Stay: August, 2019
Trip Type: Solo Traveler
Reviews Rating: Fair
Yolanda
Traveler Reviews
Good Tags
The view was amazing and the bed was very comfortable
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Melvin
Traveler Reviews
Good Tags
I like the affordability, the location to the downtown area, the staff was prepared when I arrived, and they were also very efficient, and helpful.
Bad Tags
No complaints.
Stay Details
Date Of Stay: August, 2019
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
At least the front desk / concierge had some character and class.
Bad Tags
How in the world can you hear the homeless singing and yowling from the street to the 15th floor at 3 AM?? There is NO COMPLIMENTARY CONTINENTAL BREAKFAST as is advertised. We dropped $100 for scrambled eggs, toast and rice cereal.
Stay Details
Date Of Stay: August, 2019
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
This hotel has a gorgeous bar with stunning views of the entire city.
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Sylvia
Traveler Reviews
Good Tags
Swimming pool LG TV plus lobby
Bad Tags
The rm didn't have a veiw
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Area
Bad Tags
Bathroom had black mold and sink was dirty
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Size of the room. Lobby. Restaurant options. Staff and pool.
Bad Tags
I had a room facing OFarrell St. There was a lot of street noise.
Stay Details
Date Of Stay: August, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Close to Union Square.
Bad Tags
The front desk is understaffed so it takes a long time to check in. And the front desk agent typed sooooo slowly and forgot to add parking to our bill.
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Ernest
Traveler Reviews
Good Tags
Expensive, but worth it.
Bad Tags
They let little kids in the hot tub. And after 30 minutes of them still sitting in there (yes, its crowded), you know they're all peeing in there. Parking your car there is SUPER expensive (65.00 per night). SpotHero app gets you next door for 32.00.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Michelle
Traveler Reviews
Good Tags
Location and style. Loved it.
Bad Tags
$50 plus tax to park!
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Barbara
Traveler Reviews
Good Tags
The hotel was very nice and in a great area. Clean.
Bad Tags
This hotel did not treat you like a Hilton Customer. Breakfast was not included. WiFi was not available. Care packages were given to Hilton Customers. Although we stayed at the Hilton, we were treated like outsiders.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Good
Brigid
Traveler Reviews
Good Tags
Helpful staff, central location, well-run property.
Bad Tags
Unfortunately the homeless and mentally ill downtown area big an embarrassment and painful (and a little frightening) for visitors.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and price.
Bad Tags
Stood in line for check in for 30 mins because the front desk was understaffed. Room did not have adequate hot water. Won't be staying there again.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Poor
Mehmet
Traveler Reviews
Bad Tags
Staff were not friendly at all. We had to get back down to the lobby 5 times because room cards were not working. The two Manager was very unprofessional and disrespectful told me to get back on line each time. Worst experience of my 2 week trip.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Poor
Robert
Traveler Reviews
Good Tags
Very clean and nice staff.
Bad Tags
The location is horrible! My girlfriend and I got attacked by a transient next to the hotel after coming back from shopping.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Exceptional
Olga
Traveler Reviews
Good Tags
Good hotel, good service, good location. Fill form for membership to get WiFi in the room.
Bad Tags
Small window. But I know, it depends on room.
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Irene
Traveler Reviews
Good Tags
The cleanliness, location, and overall ambiance.
Bad Tags
None
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
The staff was friendly and the room was renovated and clean.
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Gary
Traveler Reviews
Good Tags
Great location very comfortable hotel
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Abdulaziz
Traveler Reviews
Good Tags
Quietness
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Clean. Coventiently located
Bad Tags
Did not get special arrangements as requested
Stay Details
Date Of Stay: June, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Pierre
Traveler Reviews
Good Tags
Perfect location. Just a very short walk to union square where lots of shopping is and to muni station where you can go anywhere. Very clean room. Friendly staff.
Stay Details
Date Of Stay: June, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The hotel employee at the front desk was amazing and made sure our stay was perfect.
Bad Tags
No.
Stay Details
Date Of Stay: June, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Abdulaziz
Traveler Reviews
Good Tags
Nothing
Bad Tags
Don't go there, it's like a prison, the front disc people are not there and the front doo of the hotel is licked you need to call theme and they don't answer. U see no staff in the building. And there is no AC
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Very Poor
Christine
Traveler Reviews
Good Tags
The beds were great. Comfortable.
Bad Tags
No room service.
Stay Details
Date Of Stay: June, 2019
Trip Type: Senior Traveler
Reviews Rating: Wonderful
James
Traveler Reviews
Good Tags
Great check in agent
Stay Details
Date Of Stay: June, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
nothing
Bad Tags
management staff insulted my intelligence
Stay Details
Date Of Stay: June, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Douglas
Traveler Reviews
Good Tags
Great room and view.
Stay Details
Date Of Stay: June, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Proximity to everything
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and lobby are really nice.
Bad Tags
This a big hotel with multiple towers. Our room was quite a ways form the lobby and our friends room.
Stay Details
Date Of Stay: May, 2019
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Everything was nice what I expected, great location.
Bad Tags
The thing I did not like was that the hotel charged me more because I requested two beds. They said what I had paid for was for one bed. But other then that it was nice.
Stay Details
Date Of Stay: April, 2019
Trip Type: Group Traveler
Reviews Rating: Wonderful
William
Traveler Reviews
Good Tags
Modern room decor
Bad Tags
Auto parking an extra expense
Stay Details
Date Of Stay: April, 2019
Trip Type: Solo Traveler
Reviews Rating: Fair
Bethan
Traveler Reviews
Good Tags
Good
Bad Tags
Busy
Stay Details
Date Of Stay: April, 2019
Trip Type:
Reviews Rating: Very Good
Darius
Traveler Reviews
Good Tags
The view from my room.
Bad Tags
Could have better parking prices.
Stay Details
Date Of Stay: April, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
comfortable bed, heated pool
Bad Tags
all good
Stay Details
Date Of Stay: March, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
From check-in to check-out, my experience at this hotel was excellent. My room was spacious and the staff courteous. Will definitely stay there again!
Stay Details
Date Of Stay: March, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
The place is enormous
Stay Details
Date Of Stay: March, 2019
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The Hotel is in a great location near all the shops and transportation needs.
Bad Tags
The valet parking is not in the front of the hotel. They should have that in front of the hotel so guest are not put in the way of traffic and searching for valet parking around the corner. Also guest pricing for coffee and the shop is way too high.
Stay Details
Date Of Stay: March, 2019
Trip Type: Group Traveler
Reviews Rating: Fair
Wendee
Traveler Reviews
Good Tags
Proximity to parking lots, restaurants
Bad Tags
The remodel makes it really average and sterile as it was elegant before. Also, it was the noisiest place I've ever stayed but mostly because of the guests staying near us, and it was more than one room.
Stay Details
Date Of Stay: March, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
Anjanette
Traveler Reviews
Good Tags
Location, safety
Stay Details
Date Of Stay: March, 2019
Trip Type:
Reviews Rating: Exceptional
Evan
Traveler Reviews
Good Tags
the hot tub was okay
Bad Tags
two of the days the television did not work. The mirror was burned and damaged, no space to place anything in the bathroom.The fridge also was not working. Neighbors were loud and parking was over 100 dollars a day.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Poor
Herbert
Traveler Reviews
Good Tags
Beautiful rooms, location, service
Bad Tags
They met all my expectations
Stay Details
Date Of Stay: February, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
Longest queue to check in I have ever seen. Hilton staff should have been all hands on deck to reduce the wait time for their customers.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Martin
Traveler Reviews
Good Tags
Excellent quality
Stay Details
Date Of Stay: February, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Cynthia
Traveler Reviews
Good Tags
The proximity to Union Square and the other activities in the area
Bad Tags
More restaurants in the hotel
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Jacuzzi, too small for such a big hotel
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Exceptional
Steven
Traveler Reviews
Good Tags
View
Bad Tags
WiFi isn't free
Stay Details
Date Of Stay: January, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
David
Traveler Reviews
Good Tags
Spacious Concierge knowledge friendly
Bad Tags
No
Stay Details
Date Of Stay: December, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Lobby bar
Bad Tags
Drink prices too expensive
Stay Details
Date Of Stay: December, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location was right in downtown. Hotel staff was friendly and helpful.
Bad Tags
Cleanliness was lacking. Good security but there were a bunch of homeless people right outside the hotel.
Stay Details
Date Of Stay: November, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Jamie
Traveler Reviews
Good Tags
Amenities, on site food options, location
Bad Tags
The room was very small as well the bathroom.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Gwyn
Traveler Reviews
Good Tags
Bed and linens were comfortable
Bad Tags
I found it rather strange that my room was not ready until closer to 4 o'clock in the afternoon . I was supposed to receive a text When my room was available I never received it I ended up calling the front desk. Not very personable
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The location if anything was close to union square
Bad Tags
My identity and credit card was compromised.
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The view and then friendly staff.
Bad Tags
No
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
Perfect location. Rooftop bar with views of City were an amazing treat! I was also given a room upgrade and free WiFi!
Bad Tags
It was a rather big hotel so lobby/bar area with stores were always busy. But as soon as I got to my room, it was relaxing, quiet & peaceful
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The room layout was great--however, I had two connecting reservations and the hotel initially denied the $---/night room selection. I had to revisit them to get it.
Bad Tags
This hotel had several alarms that went off in the middle of the night asking us to evacuate--it was a horribly scary experience!
Stay Details
Date Of Stay: October, 2018
Trip Type: Business Traveler
Reviews Rating: Pleasant
Hannah
Traveler Reviews
Good Tags
Location
Bad Tags
Ice machine was down a long hallway - into another tower. Inconvenient.
Stay Details
Date Of Stay: October, 2018
Trip Type:
Reviews Rating: Very Good
Simon
Traveler Reviews
Good Tags
The amount of things to do
Bad Tags
If you aren't wearing a suit at check-in you won't get a good room. They'll put you in a corner of the hotel away from everyone. I felt judged at check in.
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Christina
Traveler Reviews
Good Tags
The view!
Bad Tags
They did not provide any water bottles? I have been to cheaper hotels that provided them for free! An employee said ask front desk. FD said go buy it at the cafe. I spent 12 bucks for 3 water bottles. $---/night? Water should at least be included.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Good location. Near restaurants and convenience stores.
Bad Tags
Parking is expensive and can be difficult to find a spot.. Driving through the garage on the narrow ramp was challenging but manageable.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing
Bad Tags
Bed was so hard and worn out could not sleep. A/C noisy, refrigerator noisy. Hall way noisy all night. Food there was horrible threw in trash.
Stay Details
Date Of Stay: September, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Marc
Traveler Reviews
Good Tags
Room was clean and comfy, very nice. Location is great, pool was heated. Just overall a very nice property that is well maintained.
Bad Tags
Loading and unloading a bit crowded but not too bad. Outside window needed cleaning.
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Bathroom door was broken
Stay Details
Date Of Stay: September, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The 4th floor viewing lounge
Bad Tags
Not much that could be done except provide showwring services for homeless. Walking to hotel at night from Bart all kinda of people acost you.
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
We could not get hooked up to the wifi. Do you have to pay for it? We paid almost $200 for parking, for 3 days, ridiculous!! If you stay here there is a parking lot across the street where you will save a lot of money.
Stay Details
Date Of Stay: August, 2018
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Gabriela
Traveler Reviews
Bad Tags
The room was super crammed and not comfortable
Stay Details
Date Of Stay: August, 2018
Trip Type: Business Traveler
Reviews Rating: Pleasant
Chris
Traveler Reviews
Good Tags
View was awesome and the room was very nice, clean, and quiet.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location
Bad Tags
The rooms smelled weird, dingy, 45 min to check in, room reservations were wrong.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Teens
Reviews Rating: Disappointing

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