Arrival: Mar 25, 2019 Departure: Mar 26, 2019 1 Night, 1 Room, 2 Adults, 0 Children

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA

Property Details

Signature bedding a heated outdoor pool a hot tub and a location near historic Union Square are among the main attractions at the Hilton San Francisco Union Square. One of the tallest hotels on the West Coast the Hilton San Francisco has three towers with a total of 1908 rooms. Sleep serenely with plush pillowtop mattresses and European-style linens. Power up the laptop and get connected with Wi-Fi and wired internet access for a fee. Enjoy a few laps in the heated outdoor pool and a warm soak in the hot tub. There's a fitness center a business center and a restaurant and coffee shop on-site. Pets are permitted for a fee and shuttle service is available to San Francisco International Airport for a fee. Located two blocks from Union Square this hotel is 17 miles north of San Francisco International Airport and 18 miles west of Oakland International Airport. BART (Bay Area Rapid Transit) transports guests to the nearby Powell Street station. Jump a cable car north to Fisherman's Wharf and warm up with a steaming bread bowl of clam chowder. Enter the dragon gates of Chinatown north of Union Square to dine on dim sum. A "courteous staff" "amazing" beds a heated pool and a "perfect" location give our guests at the Hilton San Francisco Union Square a real San Francisco treat.

Featured Amenities

  • Hairdryer
  • Whirlpool
  • High speed internet access fee
  • Room Service
  • Iron
  • Laundry/Valet service
  • Pets Allowed
  • Non-Smoking
  • Business Center
  • Coffee Shop

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA|Show Map
Reviews

Hilton San Francisco Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 74 Reviews
Evan
Traveler Reviews
Good Tags
the hot tub was okay
Bad Tags
two of the days the television did not work. The mirror was burned and damaged, no space to place anything in the bathroom.The fridge also was not working. Neighbors were loud and parking was over 100 dollars a day.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Poor
Herbert
Traveler Reviews
Good Tags
Beautiful rooms, location, service
Bad Tags
They met all my expectations
Stay Details
Date Of Stay: February, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Steven
Traveler Reviews
Good Tags
The location is great, the lobby was exciting and always bustling with activity
Bad Tags
The bathroom in our room was not very clean-specifically the bathtub had a lot of hair in it.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Cynthia
Traveler Reviews
Good Tags
The proximity to Union Square and the other activities in the area
Bad Tags
More restaurants in the hotel
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Adam
Traveler Reviews
Good Tags
The view was nice and room was spacious.
Bad Tags
I could hear the adjoining room starting around 5am. The guest in that room was loud and very intoxicated. The bathroom configuration was odd and the toilet was out about a foot out from the wall. In addition,the bathroom had frosted class on the doors.
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Jacuzzi, too small for such a big hotel
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Exceptional
Steven
Traveler Reviews
Good Tags
View
Bad Tags
WiFi isn't free
Stay Details
Date Of Stay: January, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location near to my meetings
Bad Tags
Breakfast was great, but too pricy!
Stay Details
Date Of Stay: January, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Lobby bar
Bad Tags
Drink prices too expensive
Stay Details
Date Of Stay: December, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Outstanding!
Stay Details
Date Of Stay: December, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, staff and overall experience
Bad Tags
some of the carpet on the hallways were dirty and the cleaning staff weren't efficiente enough taking plates and glasses with leftovers from the hallways.
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Jamie
Traveler Reviews
Good Tags
Amenities, on site food options, location
Bad Tags
The room was very small as well the bathroom.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Sisi
Traveler Reviews
Good Tags
Perfect location.
Stay Details
Date Of Stay: November, 2018
Trip Type: Family with Teens
Reviews Rating: Wonderful
Ed
Traveler Reviews
Good Tags
CLASSY
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
Going from the parking structure to the lobby is a bit dodgy to navigate, but not impossible.
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Good
Gwyn
Traveler Reviews
Good Tags
Bed and linens were comfortable
Bad Tags
I found it rather strange that my room was not ready until closer to 4 o'clock in the afternoon . I was supposed to receive a text When my room was available I never received it I ended up calling the front desk. Not very personable
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The location if anything was close to union square
Bad Tags
My identity and credit card was compromised.
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The view and then friendly staff.
Bad Tags
No
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
Location and the staff
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Exceptional
Richard
Traveler Reviews
Good Tags
Location good. Tv good
Bad Tags
A/c rattled n moaned all day n night. Took 3 hours to fix it. Hotel Hhonors desk slower than regular line for check in check out. Distances to room towers and registration/lobby/exits too far.
Stay Details
Date Of Stay: October, 2018
Trip Type:
Reviews Rating: Disappointing
Michael
Traveler Reviews
Good Tags
Perfect location. Rooftop bar with views of City were an amazing treat! I was also given a room upgrade and free WiFi!
Bad Tags
It was a rather big hotel so lobby/bar area with stores were always busy. But as soon as I got to my room, it was relaxing, quiet & peaceful
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The room layout was great--however, I had two connecting reservations and the hotel initially denied the $---/night room selection. I had to revisit them to get it.
Bad Tags
This hotel had several alarms that went off in the middle of the night asking us to evacuate--it was a horribly scary experience!
Stay Details
Date Of Stay: October, 2018
Trip Type: Business Traveler
Reviews Rating: Pleasant
Simon
Traveler Reviews
Good Tags
The amount of things to do
Bad Tags
If you aren't wearing a suit at check-in you won't get a good room. They'll put you in a corner of the hotel away from everyone. I felt judged at check in.
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing
Bad Tags
Bed was so hard and worn out could not sleep. A/C noisy, refrigerator noisy. Hall way noisy all night. Food there was horrible threw in trash.
Stay Details
Date Of Stay: September, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Marc
Traveler Reviews
Good Tags
Room was clean and comfy, very nice. Location is great, pool was heated. Just overall a very nice property that is well maintained.
Bad Tags
Loading and unloading a bit crowded but not too bad. Outside window needed cleaning.
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Bathroom door was broken
Stay Details
Date Of Stay: September, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Had a lovely big room and good AC!
Bad Tags
Crazy expensive cafe on first floor- it'll boggle the mind.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The 4th floor viewing lounge
Bad Tags
Not much that could be done except provide showwring services for homeless. Walking to hotel at night from Bart all kinda of people acost you.
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
Cleaning staff came twice before 9am, location felt somewhat unsafe in one direction
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Good
Michael
Traveler Reviews
Good Tags
The room was MASSIVE. One bedroom suite with separate living space
Bad Tags
Staff was a bit aloof with blunt affect
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Adam R
Traveler Reviews
Good Tags
Pool view.
Bad Tags
Limited interior lighting one room, lamps only and not bright without curtains open. No q-tips provided in washroom toiletries. Only 2 towels provided. Poor water pressure in shower to the point where it was difficult to remove soap lather.
Stay Details
Date Of Stay: August, 2018
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Location.
Bad Tags
Unfriendly, not as clean as I felt it should be
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Fair
Travis
Traveler Reviews
Good Tags
Excellent quality and excellent location
Bad Tags
cost of parking
Stay Details
Date Of Stay: August, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Jodi
Traveler Reviews
Good Tags
Noce rooms modenn and had security outside
Bad Tags
Neighbors were noisy in the early morning like 6:30 very loud
Stay Details
Date Of Stay: August, 2018
Trip Type: Family with Young Children
Reviews Rating: Good
Chris
Traveler Reviews
Good Tags
View was awesome and the room was very nice, clean, and quiet.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Devon
Traveler Reviews
Good Tags
Clean and they upgraded my room
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Very clean and easy check in.
Bad Tags
Location did not seem to safe. But was not problem.
Stay Details
Date Of Stay: July, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Christopher
Traveler Reviews
Good Tags
Good location, nice views.
Bad Tags
Tiny room, incredibly busy hotel.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Young Children
Reviews Rating: Very Good
Kristen
Traveler Reviews
Good Tags
The hotel is in a great location in the middle of SF. It is right by a Muni stop and a BART stop.
Bad Tags
The hotel charges $55 for parking every 24 hours. I felt very mislead and I think this is way to much to charge a guest. The parking lot wasn't full at all and they could afford to charge less than that. It's not like the parking is in high demand.
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Kathleen
Traveler Reviews
Good Tags
It was clean and rooms were good size.
Bad Tags
Parking cost was ridiculous. Will not stay again for that reason.
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Carmen
Traveler Reviews
Good Tags
The location, being close to many places we wanted to visit.
Bad Tags
We had a lot of problems with the room; the toilet was running, the bathroom locked up by itself, the TV's signal went on and off... very disappointing!
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Fair
William
Traveler Reviews
Good Tags
Room was modern and nicely appointed. Attentive details by housekeeping are appreciated. Plenty of elevators, no waiting.
Bad Tags
Lobby is inconveniently laid out with unavoidable stairs to descend with luggage immediately upon entering, then circumvent bar to find front desk behind.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
I liked the room. It was spacious and clean. Even though the A/C was very cold and even when we turned it off.
Bad Tags
The bed was not comfortable at all.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Fair
Riona
Traveler Reviews
Bad Tags
Bathroom door was awkward to close but it worked fine.
Stay Details
Date Of Stay: June, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
Hotel double charged me for the room and has not returned my call to remove the charge.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Fair
Hafid
Traveler Reviews
Good Tags
Very spacious rooms.
Bad Tags
It's location.
Stay Details
Date Of Stay: June, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
John
Traveler Reviews
Good Tags
nice big room plenty of space would stay here again
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and service
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Line to check-in was way too long, TV channels were not clear to watch, Wi-Fi poor or inconsistent
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
I has happy they were able to do an early check-in.
Bad Tags
My room was dirty articularly the bathroom (urine drip that wasn't mine, wet floor, a hair that wasn't mine, on the tub), which made me distrust all of the room. Unfortunately, i was traveling for work, so couldn't sort out a move, and just had to d
Stay Details
Date Of Stay: May, 2018
Trip Type: Business Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
Convenient location, comfortable room
Bad Tags
Check in process is ridiculously slow. In fact, last time I stayed at this hotel I vowed never to return because I waited 45 minutes to check in. Only stayed again because I got a great last-minute rate.
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The location in the heart of the city was great
Bad Tags
The staff wasn't very wellcoming, not complaining though. The beds weren't quite the Hilton standard I've experienced before (Helsinki-Vantaa Airport Hilton), The lack of breakfast wasn't a problem in the center of the city; a coffee maker in the room.
Stay Details
Date Of Stay: May, 2018
Trip Type: Group Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
the room was large and the tablet provided made all questiona and communications with the hotel fast and easy.
Bad Tags
room service menu was limited
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Staff was friendly, quick and helpful.
Bad Tags
Homeless guy urinating next to our car when we unpacked in front of hotel.
Stay Details
Date Of Stay: April, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Oscar
Traveler Reviews
Good Tags
Friendly reception desk Staff, most courteous professional and helpful. I left very pleased and impressed.
Bad Tags
Everything was outstanding.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Yolanda
Traveler Reviews
Good Tags
Just the convenience to be close to where I needed to go
Bad Tags
It is located in homeless city. I got lost at night and it is very scary to walk in those streets. Hilton should do something about all those poor people around their hotel
Stay Details
Date Of Stay: April, 2018
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Donald
Traveler Reviews
Good Tags
The hotel was awesome. Location was very close to everything that I was interested in doing. Staff was very friendly and helpful
Bad Tags
I was charged for 3 person but only my wife and I was able to attend. I would LOVE to be reimbursed for the additional person.
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Central to the city and union square. Walking distance to the main tourist area. The hotel front desk texted me for additional assistance and I received quick responses that were extremely helpful from hotel employee. Nicely decorated. Cool City
Bad Tags
The surrounding area had a lot of homelessness and felt unsafe. The check-in line was extremely hectic and long, even for Hilton Honors members. We could not get rooms close to each other even with early check-in but they were on the same floor.
Stay Details
Date Of Stay: February, 2018
Trip Type: Family with Teens
Reviews Rating: Very Good
Roberta
Traveler Reviews
Bad Tags
A used shower cap remained on the hook inside the bathroom upon entering the room.
Stay Details
Date Of Stay: January, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Hugh
Traveler Reviews
Good Tags
AC
Stay Details
Date Of Stay: January, 2018
Trip Type:
Reviews Rating: Pleasant
Ray
Traveler Reviews
Good Tags
Always a good stay. Location is near Union Square which is walking distance to everything. Public parking is across the street.
Bad Tags
Construction was occurring in the room directly above us which started at 7 am. We were not informed about th construction.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Valarie
Traveler Reviews
Good Tags
The location is awesome. Walking distance to Union Square, shopping, trolly car and restaurants. Just park and play!
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The lounge on top of tge hotel is amazing! Okay prices on drinks and small plates of food plus desserts. Plenty of good drink choices
Bad Tags
Very noisy hallways. You can hear people walking and talking at all hour of the night also the thermostat in our room wasn’t working correctly never stopped running
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Fair
Will
Traveler Reviews
Good Tags
Bad service for checking in and Parking!
Stay Details
Date Of Stay: December, 2017
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
The room was clean.
Bad Tags
The bath towels were non-absorbent and needed more than one towel. The sink was too narrow and could not put your face into the sink. Being on the 19th floor the water pressure in the shower was not strong and the temperture of the water was hot.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
Coffee maker and refrigerator is helpful. Location is convenient.
Bad Tags
Lack of bathroom counter space makes putting on makeup difficult with husband sharing the counter. Poor lighting in main room so it's not an option. Shower handle cumbersome and kept moving down the stand. I don't like bathrooms with saloon style door.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Poor
Neil
Traveler Reviews
Good Tags
Pleasant room Friendly staff
Bad Tags
Outrageous prices in the casual dining area.
Stay Details
Date Of Stay: November, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Patricia
Traveler Reviews
Good Tags
Location, clean
Stay Details
Date Of Stay: November, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Everything. Staff and room condition is very good. Lobby is also nice. When I ask more amenities, they came very fast to me.
Bad Tags
Nothing.
Stay Details
Date Of Stay: October, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Refrigerator in room, great sheets on the bed, coffee maker in room. Room was spacious and quiet. Check-in was fast and friendly. Bell service was spot on.
Bad Tags
This is not normally the area I like to be in but it was fine. A little further off Union Square than I would have liked to have been but a small inconvenience. I did not like the bustle of the lobby - it seemed like a loud casino bar.
Stay Details
Date Of Stay: October, 2017
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
long wait for checkin. no rooms available on time. unorganized!!
Stay Details
Date Of Stay: September, 2017
Trip Type: Group Traveler
Reviews Rating: Very Poor
Donald
Traveler Reviews
Good Tags
It is very clean and friendly staff, great location and close by to almost everything and can walk to.
Bad Tags
Things are expensive in this hotel.
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location. Walking distance to shopping and tram lines.
Bad Tags
The hotel is ideal only for business purposes. For the bare minimum facilities provided it's pricey. The hotels cafe located at the lounge is outrageously expensive, coming from NYC, $5 for a crappy latte and $13 for a small bag of nuts seemed steep.
Stay Details
Date Of Stay: September, 2017
Trip Type: Family with Young Children
Reviews Rating: Very Poor

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