Arrival: Jan 19, 2019 Departure: Jan 20, 2019 1 Night, 1 Room, 2 Adults, 0 Children

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA

Property Details

Signature bedding a heated outdoor pool a hot tub and a location near historic Union Square are among the main attractions at the Hilton San Francisco Union Square. One of the tallest hotels on the West Coast the Hilton San Francisco has three towers with a total of 1908 rooms. Sleep serenely with plush pillowtop mattresses and European-style linens. Power up the laptop and get connected with Wi-Fi and wired internet access for a fee. Enjoy a few laps in the heated outdoor pool and a warm soak in the hot tub. There's a fitness center a business center and a restaurant and coffee shop on-site. Pets are permitted for a fee and shuttle service is available to San Francisco International Airport for a fee. Located two blocks from Union Square this hotel is 17 miles north of San Francisco International Airport and 18 miles west of Oakland International Airport. BART (Bay Area Rapid Transit) transports guests to the nearby Powell Street station. Jump a cable car north to Fisherman's Wharf and warm up with a steaming bread bowl of clam chowder. Enter the dragon gates of Chinatown north of Union Square to dine on dim sum. A "courteous staff" "amazing" beds a heated pool and a "perfect" location give our guests at the Hilton San Francisco Union Square a real San Francisco treat.

Featured Amenities

  • Heated pool
  • Interior corridors
  • Valet parking
  • Late check-out available
  • Currency exchange
  • On-site parking
  • Non-Smoking
  • Pets Allowed
  • Business Center
  • Coffee Shop

Hilton San Francisco

333 Ofarrell Street, San Francisco, California 94102 USA|Show Map
Reviews

Hilton San Francisco Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 73 Reviews
Verified Hotel Guest
Traveler Reviews
Good Tags
Lobby bar
Bad Tags
Drink prices too expensive
Stay Details
Date Of Stay: December, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Outstanding!
Stay Details
Date Of Stay: December, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, staff and overall experience
Bad Tags
some of the carpet on the hallways were dirty and the cleaning staff weren't efficiente enough taking plates and glasses with leftovers from the hallways.
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Jamie
Traveler Reviews
Good Tags
Amenities, on site food options, location
Bad Tags
The room was very small as well the bathroom.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Sisi
Traveler Reviews
Good Tags
Perfect location.
Stay Details
Date Of Stay: November, 2018
Trip Type: Family with Teens
Reviews Rating: Wonderful
Ed
Traveler Reviews
Good Tags
CLASSY
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
Going from the parking structure to the lobby is a bit dodgy to navigate, but not impossible.
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The location if anything was close to union square
Bad Tags
My identity and credit card was compromised.
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The view and then friendly staff.
Bad Tags
No
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
Location and the staff
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Exceptional
Richard
Traveler Reviews
Good Tags
Location good. Tv good
Bad Tags
A/c rattled n moaned all day n night. Took 3 hours to fix it. Hotel Hhonors desk slower than regular line for check in check out. Distances to room towers and registration/lobby/exits too far.
Stay Details
Date Of Stay: October, 2018
Trip Type:
Reviews Rating: Disappointing
Michael
Traveler Reviews
Good Tags
Perfect location. Rooftop bar with views of City were an amazing treat! I was also given a room upgrade and free WiFi!
Bad Tags
It was a rather big hotel so lobby/bar area with stores were always busy. But as soon as I got to my room, it was relaxing, quiet & peaceful
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The room layout was great--however, I had two connecting reservations and the hotel initially denied the $---/night room selection. I had to revisit them to get it.
Bad Tags
This hotel had several alarms that went off in the middle of the night asking us to evacuate--it was a horribly scary experience!
Stay Details
Date Of Stay: October, 2018
Trip Type: Business Traveler
Reviews Rating: Pleasant
Christina
Traveler Reviews
Good Tags
The view!
Bad Tags
They did not provide any water bottles? I have been to cheaper hotels that provided them for free! An employee said ask front desk. FD said go buy it at the cafe. I spent 12 bucks for 3 water bottles. $---/night? Water should at least be included.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
nothing
Bad Tags
small room and poor service. bad area
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, staff and restaurants/bars inside.
Bad Tags
Bedroom sink area is way too small. Valet parking is ridiculously expensive at almost $---- per night!
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The 4th floor viewing lounge
Bad Tags
Not much that could be done except provide showwring services for homeless. Walking to hotel at night from Bart all kinda of people acost you.
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Michael
Traveler Reviews
Good Tags
The room was MASSIVE. One bedroom suite with separate living space
Bad Tags
Staff was a bit aloof with blunt affect
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location.
Bad Tags
Unfriendly, not as clean as I felt it should be
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Fair
Chris
Traveler Reviews
Good Tags
View was awesome and the room was very nice, clean, and quiet.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Jared
Traveler Reviews
Good Tags
The hotel was fantastic! The room was probably the best looking hotel room I've been in. If you go to Tower 1 and go to the top floor, there is a rooftop lounge with a panoramic view of the city. It is absolutely breathtaking!
Bad Tags
No, the hotel was fantastic
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location
Bad Tags
The rooms smelled weird, dingy, 45 min to check in, room reservations were wrong.
Stay Details
Date Of Stay: July, 2018
Trip Type: Family with Teens
Reviews Rating: Disappointing
Devon
Traveler Reviews
Good Tags
Clean and they upgraded my room
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Staff was nice.
Bad Tags
Probably a good business location but not the best for tourists.
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Kathleen
Traveler Reviews
Good Tags
It was clean and rooms were good size.
Bad Tags
Parking cost was ridiculous. Will not stay again for that reason.
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
William
Traveler Reviews
Good Tags
Room was modern and nicely appointed. Attentive details by housekeeping are appreciated. Plenty of elevators, no waiting.
Bad Tags
Lobby is inconveniently laid out with unavoidable stairs to descend with luggage immediately upon entering, then circumvent bar to find front desk behind.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Bad Tags
Unsafe to venture out from hotel bums and homeless stalking
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Fair
Aakash
Traveler Reviews
Good Tags
Great location, easy check-in, great room
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Riona
Traveler Reviews
Bad Tags
Bathroom door was awkward to close but it worked fine.
Stay Details
Date Of Stay: June, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The staff were great
Stay Details
Date Of Stay: June, 2018
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Line to check-in was way too long, TV channels were not clear to watch, Wi-Fi poor or inconsistent
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The room was spacious and clean.
Bad Tags
The first room we were issued was dirty - they promptly moved us to another room. No bottled water or wine glasses in room. Parking was $55 per day - $75 for valet. There were so many homeless people just outside. It was quite depressing.
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Convenient location, comfortable room
Bad Tags
Check in process is ridiculously slow. In fact, last time I stayed at this hotel I vowed never to return because I waited 45 minutes to check in. Only stayed again because I got a great last-minute rate.
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The location in the heart of the city was great
Bad Tags
The staff wasn't very wellcoming, not complaining though. The beds weren't quite the Hilton standard I've experienced before (Helsinki-Vantaa Airport Hilton), The lack of breakfast wasn't a problem in the center of the city; a coffee maker in the room.
Stay Details
Date Of Stay: May, 2018
Trip Type: Group Traveler
Reviews Rating: Disappointing
Dennis
Traveler Reviews
Good Tags
Location is great. Lobby food store very nice.
Bad Tags
The entire check-in and check-out process was a poor experience. There were separate lines for Honors and regular. However, there was NO DEMARCATION at the counter-confusing. Honors taken first-NO. Very confusing and pitiful. Flow needs to be better.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Fair
Oscar
Traveler Reviews
Good Tags
Friendly reception desk Staff, most courteous professional and helpful. I left very pleased and impressed.
Bad Tags
Everything was outstanding.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Peggy Jane
Traveler Reviews
Good Tags
Great customer service~ Lovely gym pool and hot tub! Great location?
Stay Details
Date Of Stay: March, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Donald
Traveler Reviews
Good Tags
The hotel was awesome. Location was very close to everything that I was interested in doing. Staff was very friendly and helpful
Bad Tags
I was charged for 3 person but only my wife and I was able to attend. I would LOVE to be reimbursed for the additional person.
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was great. Walking distance to a lot of the sights.
Bad Tags
I was reluctant to upgrade so we could check in early, we did have a nice view, but didn't feel it was worth another $60/night for the convenience of checking early. Wished we would have been told holding bags was free.
Stay Details
Date Of Stay: February, 2018
Trip Type: Senior Traveler
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location close to Powell street car station
Bad Tags
Rooms are small but nice and clean
Stay Details
Date Of Stay: January, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Roberta
Traveler Reviews
Bad Tags
A used shower cap remained on the hook inside the bathroom upon entering the room.
Stay Details
Date Of Stay: January, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Ken
Traveler Reviews
Good Tags
location and safety
Stay Details
Date Of Stay: January, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Hugh
Traveler Reviews
Good Tags
AC
Stay Details
Date Of Stay: January, 2018
Trip Type:
Reviews Rating: Pleasant
Ray
Traveler Reviews
Good Tags
Always a good stay. Location is near Union Square which is walking distance to everything. Public parking is across the street.
Bad Tags
Construction was occurring in the room directly above us which started at 7 am. We were not informed about th construction.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Valarie
Traveler Reviews
Good Tags
The location is awesome. Walking distance to Union Square, shopping, trolly car and restaurants. Just park and play!
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Will
Traveler Reviews
Good Tags
Bad service for checking in and Parking!
Stay Details
Date Of Stay: December, 2017
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
The room was clean.
Bad Tags
The bath towels were non-absorbent and needed more than one towel. The sink was too narrow and could not put your face into the sink. Being on the 19th floor the water pressure in the shower was not strong and the temperture of the water was hot.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Neil
Traveler Reviews
Good Tags
Pleasant room Friendly staff
Bad Tags
Outrageous prices in the casual dining area.
Stay Details
Date Of Stay: November, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Not much security
Stay Details
Date Of Stay: November, 2017
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location is great, hotel is comfortable, all people professional and courteous. Great overall experience.
Bad Tags
The "dislikes" were minor. The decor in the room is modern/sleek, and I prefer a warmer decor, but it was nicely done. The bed was a bit hard. The TV didn't get many channels (satellite was in and out).
Stay Details
Date Of Stay: November, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Patricia
Traveler Reviews
Good Tags
Location, clean
Stay Details
Date Of Stay: November, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Kathleen
Traveler Reviews
Good Tags
The room was of a superb quality.
Stay Details
Date Of Stay: November, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Maria
Traveler Reviews
Good Tags
Front desk, checked us in. She was excellent, very accommodating, and friendly. Made our experience to the city extra enjoyable. Thank you!
Bad Tags
Valet was way too expensive!
Stay Details
Date Of Stay: October, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Everything. Staff and room condition is very good. Lobby is also nice. When I ask more amenities, they came very fast to me.
Bad Tags
Nothing.
Stay Details
Date Of Stay: October, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Refrigerator in room, great sheets on the bed, coffee maker in room. Room was spacious and quiet. Check-in was fast and friendly. Bell service was spot on.
Bad Tags
This is not normally the area I like to be in but it was fine. A little further off Union Square than I would have liked to have been but a small inconvenience. I did not like the bustle of the lobby - it seemed like a loud casino bar.
Stay Details
Date Of Stay: October, 2017
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The location and Lobby is what I loved.
Bad Tags
Once I got on the elevator to get to tower 3...I was amazed at how outdated and gross this hotel was. I have never been to a Hilton this gross. The hallway had outdated and smelly carpet. There is a huge gap in between the room door and the floor carpet.
Stay Details
Date Of Stay: October, 2017
Trip Type: Family with Young Children
Reviews Rating: Poor
Laila
Traveler Reviews
Good Tags
Staff was amazing!
Stay Details
Date Of Stay: October, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Good location Parking garage across the street for half the price!
Bad Tags
We were leaving our room and down the hall saw a dead cockroach! Not something I want to see from a Hilton!!!
Stay Details
Date Of Stay: October, 2017
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Bad Tags
long wait for checkin. no rooms available on time. unorganized!!
Stay Details
Date Of Stay: September, 2017
Trip Type: Group Traveler
Reviews Rating: Very Poor
Karl
Traveler Reviews
Good Tags
easy to get around- valet parking especially convenient- text and my car was ready. Would definitelt stay there again
Bad Tags
no negatives
Stay Details
Date Of Stay: September, 2017
Trip Type: Business Traveler
Reviews Rating: Exceptional
Donald
Traveler Reviews
Good Tags
It is very clean and friendly staff, great location and close by to almost everything and can walk to.
Bad Tags
Things are expensive in this hotel.
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location. Walking distance to shopping and tram lines.
Bad Tags
The hotel is ideal only for business purposes. For the bare minimum facilities provided it's pricey. The hotels cafe located at the lounge is outrageously expensive, coming from NYC, $5 for a crappy latte and $13 for a small bag of nuts seemed steep.
Stay Details
Date Of Stay: September, 2017
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
the view
Stay Details
Date Of Stay: August, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Mohsen
Traveler Reviews
Good Tags
The location
Bad Tags
According to the check in staff, the room we were given was sub standard The room was not clean, the carpet was torn, the wall papers were ripped, the sink was broken, the staff wanted to charge us $70 more to give us a standard room.
Stay Details
Date Of Stay: August, 2017
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Locatio
Bad Tags
The rooms are old, old carpet, most plugs fo not work, I made a complain and they did not fix it, not at all at the level of other Hilton Hotels.
Stay Details
Date Of Stay: August, 2017
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
The location is within walking distance (a few blocks) to where trolley begins and other transportation. Excellent location! Has a coffee shop, nice breakfast buffet.
Stay Details
Date Of Stay: August, 2017
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
For the price at least expected a bathrobe and slippers. Didn't happen.
Stay Details
Date Of Stay: August, 2017
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Staff were really kind -- bartenders -- valet fast and efficient (car ready through texting).
Bad Tags
During check in, although there were multiple front desk staff members, it still took us 20 minutes of waiting in line to be helped.
Stay Details
Date Of Stay: August, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Christine
Traveler Reviews
Good Tags
Nice hotel, rooms are small but nice. Busy lobby/restaurant. Great location in Union Square, walk everywhere.
Stay Details
Date Of Stay: July, 2017
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Chadd
Traveler Reviews
Good Tags
Customer service and location
Stay Details
Date Of Stay: July, 2017
Trip Type: Family with Young Children
Reviews Rating: Very Good
Marco
Traveler Reviews
Good Tags
The best thing i liked about the hotel was the friendly staff
Bad Tags
No
Stay Details
Date Of Stay: July, 2017
Trip Type: Group Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Room Size and Location
Stay Details
Date Of Stay: July, 2017
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
I love this hotel, and the price I was able to get it at made it even better. The location is really close to Union Square and it feels very secure.
Bad Tags
N/A
Stay Details
Date Of Stay: July, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional

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