Arrival: Aug 20, 2019 Departure: Aug 21, 2019 1 Night, 1 Room, 2 Adults, 0 Children

Kimpton Sir Francis Drake Hotel

450 Powell Street, San Francisco, California 94102 USA

Property Details

A downtown location in-room yoga perks and a rockin' rooftop lounge bring panache to the classic Kimpton Sir Francis Drake Hotel. The 21-story Sir Francis Drake houses 416 rooms mixing Victorian charm with contemporary pluses like flat-panel TVs and iPod docks. Wi-Fi is available for an additional charge. Stay Zen with an in-room spa service or available yoga accessories. Try the hotel's fitness room and get work done in the business center both open 24/7. The hotel is home to a top-floor nightclub with stunning city views as well as a Prohibition-style speakeasy lounge and a restaurant. Pets are allowed and valet parking is available for an extra charge. The Sir Francis Drake is a half-block from Union Square in the heart of San Francisco and three blocks from Chinatown's Dragon's Gate. Catch a cable car right outside and continue on to Ghirardelli Square or Fisherman's Wharf 20 minutes north. A 15-minute stroll leads to the San Francisco Museum of Modern Art as well as the Moscone Center and the Children's Creativity Museum. San Francisco International Airport is 14 miles south. The beautiful decor and great central San Francisco setting are perfect according to our guests staying at the Kimpton Sir Francis Drake Hotel.

Featured Amenities

  • Security
  • Cable television
  • Wakeup service
  • Color television
  • Conference facilities
  • Full american breakfast
  • Pets Allowed
  • Non-Smoking
  • Business Center
  • Restaurant
  • Coffee Shop

Kimpton Sir Francis Drake Hotel

450 Powell Street, San Francisco, California 94102 USA|Show Map
Reviews

Kimpton Sir Francis Drake Hotel Guest Reviews

Total Traveler Rating

Total Traveler Rating
3/5


Based on 95 Reviews
Kurt
Traveler Reviews
Good Tags
Location
Bad Tags
The location of out room was under the club on the top floor. When we checked in they said there could e a little noise in the evening. What a understatement, from 11pm to after 1am the music blasted
Stay Details
Date Of Stay: June, 2019
Trip Type:
Reviews Rating: Pleasant
Christina
Traveler Reviews
Good Tags
Location, atmosphere
Stay Details
Date Of Stay: May, 2019
Trip Type: Group Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Front desk staff was extremely friendly and welcoming. They made us feel special by upgrading our room, sending up wine and dessert since we were celebrating our anniversary. The location was great to access restaurants, shops, and in a nice area of town.
Bad Tags
Our room smelled of marijuana when we checked in. However, housekeeping took care of this quickly.
Stay Details
Date Of Stay: May, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ken
Traveler Reviews
Good Tags
Location
Bad Tags
Rooms are small.
Stay Details
Date Of Stay: May, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
location
Bad Tags
little dated
Stay Details
Date Of Stay: May, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Character and location
Bad Tags
No
Stay Details
Date Of Stay: April, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Lauren
Traveler Reviews
Good Tags
I love the elegance of the hotel
Stay Details
Date Of Stay: April, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Heather
Traveler Reviews
Good Tags
The entrance
Bad Tags
Overpriced, room Had dirty Pillows
Stay Details
Date Of Stay: March, 2019
Trip Type: Group Traveler
Reviews Rating: Poor
William
Traveler Reviews
Good Tags
History, staff, location
Stay Details
Date Of Stay: March, 2019
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The rooms were very clean and colorful and when shades were up the sunlight came through. The staff was friendly and breakfast food was great and the location was centered around shopping, nightspots and resturants.
Bad Tags
The rooms were small.
Stay Details
Date Of Stay: March, 2019
Trip Type:
Reviews Rating: Wonderful
Wren
Traveler Reviews
Good Tags
Room decor and complimentary wine.
Stay Details
Date Of Stay: March, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Krystine
Traveler Reviews
Good Tags
The lobby was nice and clean. The room was a nice and good. We love the fact that we can bring our dogs and there are many other guests brought their dogs as well.
Bad Tags
The staffs were too busy, when we arrived their system was down so the check in was slow. When we was leaving for our event, and inquiring about the distance from the hotel, the concierge rushed us off. And the valet parking attendance was very rude.
Stay Details
Date Of Stay: February, 2019
Trip Type: Family with Teens
Reviews Rating: Pleasant
Robin
Traveler Reviews
Good Tags
Dog friendly. Great location. Nice staff and bar restaurant facilities. We got a king bed!
Bad Tags
There is quite a vibration/noise from the heaters or working equipment for the hotel. We did not find a control for the heater.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Beautiful property and rooms. Convenient to shopping, dining, and more. I would absolutely return to this location for future stays.
Bad Tags
Unfortunately, the bathroom of the room could have been cleaned with a little more diligence (specifically, the toilet rim). However, otherwise, there were no issues.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ashley
Traveler Reviews
Good Tags
Cute vibes, happy hour, location
Bad Tags
The room was small, but it wasn't a big deal
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Susan
Traveler Reviews
Good Tags
Incredible Location!
Stay Details
Date Of Stay: January, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing really
Bad Tags
Shower didn''t work - elevators were a mess.
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Perfect location and our room was great.
Bad Tags
The lighting in the bathroom is very dim, other than that, everything was great. Wore earplugs every night, so noise was not an issue.
Stay Details
Date Of Stay: January, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Winona
Traveler Reviews
Good Tags
the aesthetic and location were the best features. bed was comfy, provided toiletries were great. small room was perfect for one or two, very clean.
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Exceptional
Gregory
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: January, 2019
Trip Type: Solo Traveler
Reviews Rating: Fair
James
Traveler Reviews
Good Tags
Location, staff, accessibility
Bad Tags
Parking issues, small room, slow cramped elevators
Stay Details
Date Of Stay: December, 2018
Trip Type:
Reviews Rating: Very Good
Sushant
Traveler Reviews
Good Tags
Location
Bad Tags
We were given a room that smelled like toilet as soon as we entered the room. Yes the entire room smelled like toilet. We asked for another room which smelled normal. Overall, tiny room and VERY tiny bathroom. The fire alarms on the floor went off at 2a
Stay Details
Date Of Stay: November, 2018
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
The fire alarms went off twice. Once at 2 am. While walking down the 18 flights of stairs (for the 2nd time) we heard it was not a real emergency and to go back to bed. Also the protestors at the hotels nearby were really annoying. From 7-10 everyday.
Stay Details
Date Of Stay: November, 2018
Trip Type: Group Traveler
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Bad Tags
Room faced street where loud protesting was occurring and staff offered no accommodations.
Stay Details
Date Of Stay: November, 2018
Trip Type: Senior Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Bad Tags
I was not told about a nearby labor protest (not involving Kimpton) when checking in before bullhorns woke me at 7a. I do not blame the workers, but hotel staff should have warned me so I could find another hotel. I got 3 hrs sleep and it was awful.
Stay Details
Date Of Stay: October, 2018
Trip Type:
Reviews Rating: Very Poor
Jeff
Traveler Reviews
Good Tags
The entry and lobby was nice.
Bad Tags
Location is not Nob Hill. Parking is $70. Rooms are old and no way is this 4 star hotel and/or experience. I have used your service numerous times and this was horrible. We stay for our anniversary and I was embarrassed to take my wife there.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Downtown San Francisco. Everything is walking distance.
Bad Tags
The bathrooms were too small and only had 1 working elevator
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Marcia
Traveler Reviews
Good Tags
The location is excellent, in the heart of San Francisco. The lobby is amazing.
Bad Tags
This is the most expensive hotel I've ever stayed but the rooms are average. The room was advertised as having a queen bed. It was actually a full bed.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The hotel is located in an excellent location: near Union Square, a cross from St. Francis hotel, Neiman Marcus and Saks.ideal for walking around. My room was on the 19th floor with an amazing view. The staff is so nice and helpful.
Bad Tags
The hotel is a classic. It is a bit tired but it is currently undergoing some remodeling per a sign. Tjat said I did not hear any construction noise.
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location staff was great
Bad Tags
The room was small
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Teens
Reviews Rating: Wonderful
Connie
Traveler Reviews
Good Tags
Location
Bad Tags
No ashtray outside
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location
Bad Tags
Super slow elevators as a few were out of service and were being repaired
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Lobby
Bad Tags
Extremely ridiculous hidden fees. Definitely call and ask before you book. Also only 2 out of 4 elevators work.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Laura
Traveler Reviews
Good Tags
The historic character and the staff make our stay wonderful.
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Very Good
Daniel
Traveler Reviews
Good Tags
The location is one of the best to get around easily and close to rail cars
Bad Tags
The rooms are OLD I mean OLD and maybe it was a 4 star 20 years ago but no longer lots of drunk people leaving and going tothe clubs upstairs .elevator not working at times need to take stars up 7 floors .ice machines not working no refrigerators or micr
Stay Details
Date Of Stay: August, 2018
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
They charged $39.11 extra for facility fee. Big ripoff.
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Bad Tags
only two elevators
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Good
Benjamin
Traveler Reviews
Good Tags
Location.
Bad Tags
Room extremely small and dirty (dust covering walls and spider webs throughout). No water pressure in bathroom. Over priced parking ($70/night) and an additional $25/night ammentity fee which was not discussed during check in.
Stay Details
Date Of Stay: August, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Bad Tags
No view from the room
Stay Details
Date Of Stay: August, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
complimentary drinks location lobby very grand desk staff primarily pleasant (concierge not always available) Although room clean it was uncharacteristically small/uncomfortable.
Bad Tags
$'---/night became $---- CAD night after exchange and hotel taxes were added in. Will never do this again. Tenuous cleaning staff job security. Under guise of conservation, signs to be put on door by 2 am presumably so hotel could cancel morning staff.
Stay Details
Date Of Stay: August, 2018
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
Location. Friendly staff. Happy hour. Cleanliness.
Bad Tags
This is not a 4 star hotel, as advertised. Booked for 2 queen beds, but got 2 double beds. Room size is small.
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
location
Bad Tags
everything else - elevators took 20 mins, a/c sucked,
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Very Poor
Sandy
Traveler Reviews
Good Tags
The hotel has a lot of character. The room was very nice and clean. The staff were very friendly and accommodating. They offered free drinks and snacks in the evening some nights, and 10$ coupons for breakfast next door each day you stay.
Bad Tags
The bathroom was pretty small, but adequate, possibly due to the age of the building. The elevator was being repaired and it was quite a wait sometimes. Hopefully that was temporary.
Stay Details
Date Of Stay: July, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Efficiency and staff
Bad Tags
Elevators
Stay Details
Date Of Stay: June, 2018
Trip Type: Business Traveler
Reviews Rating: Very Good
Rodolfo
Traveler Reviews
Good Tags
Not satisfied with the room # 1007 compared # 9029 same husband & wife accommodations.l pay more, they less. My brother in law surprise about our room... really embarrassing experience we got
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Matthew
Traveler Reviews
Good Tags
Beautiful vintage property, rooms are terrific, great location
Bad Tags
The elevators are undergoing renovation. Sometimes takes too long for elevator to arrive
Stay Details
Date Of Stay: June, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Greg
Traveler Reviews
Good Tags
Location was the best feature.
Bad Tags
Hotel very old...elevators very slow,only 2 working. Windows in rooms were old,not sealed so howling wind was noisy, windows rattled. Bathroom so small that a notch cut out of the door so it could close. Bed very hard mattress. Not enough staff.
Stay Details
Date Of Stay: May, 2018
Trip Type: Business Traveler
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
It's very close to many other things in the city.
Bad Tags
Room is pretty small but manageable.
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Ravi
Traveler Reviews
Good Tags
Nothing
Bad Tags
Didn't get a room with city view when I paid for it. Staff was rude and unaccomodation.
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was great. Next to union square and constant access to the iconic Powell st. Trolley.
Bad Tags
Heater was not working in the first room we were put in. The front desk sent someone up to drop off blankets and tell us that our room was hot even though we both still needed to wear our coats to be warm. Had to request a new room.
Stay Details
Date Of Stay: May, 2018
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Bad Tags
Undisclosed mandatory resort fee
Stay Details
Date Of Stay: May, 2018
Trip Type: Group Traveler
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location and convenient in/out access.
Bad Tags
$100 parking charges for a day and a half when we were gone for most of that time is a bit extreme...add that to the resort fees and taxes, which all together cost more than the actual room charges.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Great ambiance
Stay Details
Date Of Stay: April, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
It looked pretty
Bad Tags
I was charged about 200 more when I got to the hotel for things I didn't use and things I didn't want. I feel I was taken advantage of and I had no choice but to pay it. Highly disappointed!!!
Stay Details
Date Of Stay: April, 2018
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Overall loved it! Room was very small though.
Bad Tags
Just the room size but that's it :)
Stay Details
Date Of Stay: April, 2018
Trip Type: Group Traveler
Reviews Rating: Very Good
Paul
Traveler Reviews
Bad Tags
The extra fee at the end of my stay
Stay Details
Date Of Stay: April, 2018
Trip Type: Business Traveler
Reviews Rating: Very Good
Adina
Traveler Reviews
Good Tags
Great hotel to stay in great location and great restaurants in the area highly recommend it
Bad Tags
Great hotel to stay in great location and great restaurants in the area highly recommend it
Stay Details
Date Of Stay: April, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Matthew
Traveler Reviews
Good Tags
Location
Bad Tags
The room is quite small.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Susan
Traveler Reviews
Good Tags
Nothing
Bad Tags
I didn't like that the room was supposed to be $-- but by the time they add all the additional fees and taxes it was closer to $--- Then they charged us another almost $97. To park our car for the night! We still had to take theNot Close to anythin
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing.
Bad Tags
1) CONSTANT NOISE UNTIL 2 AM. 2) Resort fee. Lame. 3) Small room. Small bathroom. 4) No lamp next to bed. 5) Condescending staff member at desk. 6) Lousy view. Irony: yoga mat in the closet, but no space to unroll it.
Stay Details
Date Of Stay: April, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Location. Quality. Staff.
Bad Tags
Elevators under repair as of mar 29 18. Long waits at times. Problem is likely not chronic and doesnt detract significantly from overall experience.
Stay Details
Date Of Stay: April, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Bob
Traveler Reviews
Good Tags
Location location location
Bad Tags
The elevators were slow. the rooms were tiny. I knew that going in. It is San Francisco after all we're real estate is scarce. But with that being said great hotel great staff great location.
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location. The bed was comfy. Room space good, but small bathroom.
Stay Details
Date Of Stay: March, 2018
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The staff was so polite to me and my kids I would definitely recommend this place for the friendly staff.
Bad Tags
I the room was extremely small and the items were to accessible to my kids which they got into
Stay Details
Date Of Stay: March, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Rosemary
Traveler Reviews
Good Tags
Location was perfect. History
Bad Tags
Size of room and crapped bathroom
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Fred
Traveler Reviews
Good Tags
not much except the location
Bad Tags
very rude lady at the check-in desk we could hear everything in the other room, even the person at the other end of the cell phone conversation..?! tiny bathroom we asked for a view, we ended up having a view on a ventilation unit.
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Traveler Reviews
Good Tags
The rooms were clean and the hotel is in a decent location.
Bad Tags
There’s not enough room to write the full details of my negative experience. The short story is we had to exchange our room key 5 times and switch our room because even security wasn’t able to open the door.
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Oscar
Traveler Reviews
Good Tags
It's a classy hotel, nice view in the roo.s
Stay Details
Date Of Stay: February, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
The elevator took forever
Stay Details
Date Of Stay: February, 2018
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Kaly
Traveler Reviews
Good Tags
Great location and staff, dogs are free.
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Doug
Traveler Reviews
Good Tags
the location and the staff
Bad Tags
The elevators were awful.
Stay Details
Date Of Stay: February, 2018
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Creepy portraits facing bed
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Lon
Traveler Reviews
Good Tags
location
Bad Tags
no refrigarator or microwave... no ventilation in restroom
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Location is perfect! Hotel itself is decorated really well. Staff is very nice.
Bad Tags
Bathrooms were VERY tiny. Difficult to close bathroom door if you're inside. Tub had hairs in it from previous guests.
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
pet friendly.
Bad Tags
was offered free pet sitting, but then the offer was withdrawn. Its a tough place to have pets because you can't leave them in the room and there really isn't anywhere to take them. and starlight room was closed for a private party during the time i had
Stay Details
Date Of Stay: February, 2018
Trip Type: Business Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Clean and accommodating.
Bad Tags
Small room but that’s expected in San Francisco.
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
John
Traveler Reviews
Good Tags
Central location
Stay Details
Date Of Stay: January, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Gregory
Traveler Reviews
Good Tags
The location is excellent!
Bad Tags
Elevators were slow. But, having said that, they are in an older building and there was at least one that was being “upgraded.” I don’t think it would have been a problem if there hadn’t been multiple events going on in the hotel
Stay Details
Date Of Stay: January, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
STAff is wonderful
Bad Tags
The room was showing some wear and tear and the elevators are painfully slow
Stay Details
Date Of Stay: January, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Stacey
Traveler Reviews
Good Tags
The history and location.
Stay Details
Date Of Stay: January, 2018
Trip Type: Family with Teens
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
It's very pretty and the location is perfect.
Bad Tags
It is WAY too noisy at night. Walls are thin, lots of drunk guests being extremely noisy. I got ZERO sleep even while wearing sound-reducing ear covers. I even called the front desk at 2:30AM. IT CHANGED NOTHING. Loud holiday parties in hotel both nights.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location and great staff. Open wine bar during happy hour offering free wines a very nice touch. Wines offered were excellent. Will stay here in the future.
Bad Tags
The hotel lacks an adequate number of elevators during busy periods that resulted in delays and overloaded elevator cars.
Stay Details
Date Of Stay: December, 2017
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location was good just off Union Square.
Bad Tags
Can get very crowded. There was a wedding that closed the Starlight room and another event that closed the Mezzanine area. Result was very little space for hotel guests to move about or utilize hotel amenities. Also ended up waiting a lot for elevators.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The character of the hotel was fun. Free bikes were a perk.
Stay Details
Date Of Stay: November, 2017
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Friendly staff
Bad Tags
$64 for parking ....
Stay Details
Date Of Stay: November, 2017
Trip Type: Group Traveler
Reviews Rating: Wonderful
Richard
Traveler Reviews
Good Tags
Great location. Clean quiet room.
Bad Tags
Very small bathroom and room below average on size but fine for the 2 of us.
Stay Details
Date Of Stay: November, 2017
Trip Type:
Reviews Rating: Wonderful
Terry
Traveler Reviews
Good Tags
Staff was great, friendly, helpful. Location is prime.
Bad Tags
Automatically placed in a handicapped room. Arrived to female personal hygiene products left (used) in the bathroom trash. Hold charge placed on my card that was never mentioned during booking or check-in.
Stay Details
Date Of Stay: October, 2017
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Customer service. They were super helpful and attended to all of our needs. Very nice. Also location. You are in the middle of union square. Convenient, near to all.
Bad Tags
The hot water wasn't really 'hot'. It was uncomfortably warm. Switched rooms and still it wasn't as hot as hot water should be. The windows aren't well sealed, you can hear everything from the streets below, no matter how high the room is.
Stay Details
Date Of Stay: October, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jake
Traveler Reviews
Bad Tags
It was the smallest hotel room I have ever stayed in. More like a closet, than a room.
Stay Details
Date Of Stay: September, 2017
Trip Type:
Reviews Rating: Poor
Clifford
Traveler Reviews
Good Tags
Location
Bad Tags
I was very surprised at the extra taxes I had to pay that I knew nothing about
Stay Details
Date Of Stay: September, 2017
Trip Type: Business Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Location is perfect! Beautiful lobby, stylish rooms. Loved the credit for not having room cleaned everyday. Really great overall.
Bad Tags
Bathrooms are small, not a lot of counter space. But not a big deal.
Stay Details
Date Of Stay: September, 2017
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location is superb, right by the union square. The downside is the noise level at night but we expected it so it was not a big deal. Love the free coffee in the morning and free wine tasting in the evening. Staff were extremely friendly & courteous
Bad Tags
The $10 coupon to be used at the Scalia's Bistro at the hotel was a bit of a joke. We tried to use it on 2 separate occasions but each time met with indifference from staff. It was not applied to the bill even I provided it to the server
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Simona
Traveler Reviews
Good Tags
Good location, right in the city centre. Good quality food at the scala's bistro downstairs.
Bad Tags
We found hair in the shower,so it hadn't been cleaned. When explained to the receptionist, she said the hotel was full and the cleaning lady away so they couldn't do anything. She offered a 75$ food voucher, but these things shouldn't happen in a 4* hotel
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Poor
Lisa
Traveler Reviews
Good Tags
Wine in the lobby during certain time
Bad Tags
Didn't like that most of the small cramped room had snacks on every counter with prices on them. Took away space, and don't want overpriced hotel snacks sitting on what little space we had. Also they never made up our room. Had to get fresh towels.
Stay Details
Date Of Stay: September, 2017
Trip Type: Group Traveler
Reviews Rating: Poor
Ken
Traveler Reviews
Good Tags
Clean and Spacious
Bad Tags
a little too far to walk to Union Square, and some of the surrounding streets were a little questionable to walk late at nite
Stay Details
Date Of Stay: August, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful

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