Arrival: Dec 15, 2018 Departure: Dec 16, 2018 1 Night, 1 Room, 2 Adults, 0 Children

Palace Hotel A Luxury Collection Hotel San Francisco

2 New Montgomery Street, San Francisco, California 94105 USA

Palace Hotel A Luxury Collection Hotel San Francisco

2 New Montgomery Street, San Francisco, California 94105 USA|Show Map
Reviews

Palace Hotel A Luxury Collection Hotel San Francisco Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 27 Reviews
Vance
Traveler Reviews
Bad Tags
There was a strike at the hotel so many services which should be offered at a hotel of this caliber were.not available (room service,full restaurant, bar, etc) Was not informed of this until check in. Highly dissatisfied. also angry protesters out front.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Kelly
Traveler Reviews
Good Tags
Beautiful common spaces. Clean rooms. Central location.
Bad Tags
Marriott's refusal to provide fair compensation to employees caused guests to be awoken by the drums & shouts of protesters at 7am. Guests had to use a side entrance. An item of ours went missing and was never addressed, in spite of multiple visits/ c
Stay Details
Date Of Stay: November, 2018
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Herbert
Traveler Reviews
Good Tags
The Hotel location and actual hotel itself was fine however it was dirty do to lack of cleaning.
Bad Tags
Hotel had a strike with most of its employees not working. When booking a 5 star hotel you expect things to be great this was a disaster all around! Hotel offered ZERO amenities! To say I am upset would be an understatement, I was ripped off!
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The property is gorgeous
Bad Tags
The strike ruined our stay- the staff of the hotel was so stressed that they didn't handle it well- we were moved TWICE to 3 different rooms to accommodate the hotel and The room wasn't cleaned!! it was BAD.
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The room was classy and cozy. The pool was amazing. Starbucks was right next door. Be sure to get a sundae at Ghirardelli in the Hotel.
Bad Tags
Expensive room service and lots of extra service charges. Costs about $25 to deliver anything to your room with charges and tip.
Stay Details
Date Of Stay: September, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Yvette
Traveler Reviews
Good Tags
The comfort of the sleeping areas was fabulous. Great pillows and beds. The staff was very personable and courteous.
Bad Tags
No.
Stay Details
Date Of Stay: July, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The room was very large and nice and clean.
Bad Tags
The parking was expensive!
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Staff were nice and helpful. The bed and bed clothes were some of the best that we've had in a hotel. Nice Japanese toilets. Kids love the indoor pool. The view from the pool at night is great if you like the eyesore and mediocre art of the Salesforce Bld
Bad Tags
It'd be nice to have a tub option. Also, didn't see a room with two beds in it, but it might be an option at the higher end.
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Every employee gave fabulous customer service. Whenever I needed something the first person I spoke to took ownership of the problem. When I checked n the desk clerk asked me what type of room I wanted! That has never happened at any other hotel
Bad Tags
Everything was fabilous
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The value is great for a recently renovated, historic hotel.
Bad Tags
Room service was mediocre.
Stay Details
Date Of Stay: April, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Yvonne
Traveler Reviews
Good Tags
Beautiful iconic hotel. Fantastic location, helpful staff, spotless rooms, comfortable beds. All around fabulous experience!
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Danica
Traveler Reviews
Good Tags
Super friendly staff!! Everyone from the doorman to house cleaning!
Bad Tags
Super friendly staff. The doormen were friendly and helpful. Would stay here again :-)
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Inna
Traveler Reviews
Good Tags
The staff is amazing! They go above and beyond to provide the most hospitable service! The door men and bell boys provided exceptional service and the housekeepers cleaned up the room spotless! Front desk was welcoming and nice!
Bad Tags
There was absolutely nothing id change about the hotel, staff, and overall experience!
Stay Details
Date Of Stay: January, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Maila
Traveler Reviews
Good Tags
I love the location and the room!
Bad Tags
just keep up the cleanliness in the room and nice and elegant interior.
Stay Details
Date Of Stay: January, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Sharon
Traveler Reviews
Good Tags
Elegant. Top notch Cleaniness. Staff friendly and helpful. Attention to detail such as coming in the afternoon and turning down sheets and laying chocolates on sheets and setting down fresh slippers. Perfect location.
Stay Details
Date Of Stay: December, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Marco
Traveler Reviews
Good Tags
It was smack downtown, everything in walking distance.
Bad Tags
Nowhere to park under $40
Stay Details
Date Of Stay: December, 2017
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The hotel is beautiful! The room are very comfortable and luxurious!
Bad Tags
There are no drawers in the room to put your clothes only a closet with hanger-
Stay Details
Date Of Stay: August, 2017
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was great for my needs that weekend.
Bad Tags
The room was pretty compact for having a king bed, also when I opened the curtains, I was face to face with the person around the corner from me. Old hotel has character, but not sound proof at all, kids running the hall at 7:30am was not ideal.
Stay Details
Date Of Stay: July, 2017
Trip Type: Solo Traveler
Reviews Rating: Good
Jonathan
Traveler Reviews
Good Tags
Location was ideal. It is immediately adjacent to a major transit. Which connects to both the regional BART system, and also all of the local MUNI subway and cable car routes. Walking distance to the Embarcadero. Stunningly gorgeous interior.
Bad Tags
Had difficulty controlling the temperature in my room.
Stay Details
Date Of Stay: July, 2017
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Kasra
Traveler Reviews
Bad Tags
The A/C was not working properly and the shower taps were not working as they supposed to. It took 30s for the water temperature to change after you twist tap.
Stay Details
Date Of Stay: July, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Alexis
Traveler Reviews
Good Tags
Beautiful Hotel. Excellent Service. The pictures of the rooms online match the rooms in real life. I would recommend anyone stay here... single people to families, all ages.
Stay Details
Date Of Stay: May, 2017
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Robert
Traveler Reviews
Good Tags
It is just such a classic hotel. Well decorated and lots of character and charm.
Bad Tags
Our room had an odd humming sound coming from what sounded like an HVAC system whenever we opened the closet. If the closet door was closed, we barely heard it.
Stay Details
Date Of Stay: May, 2017
Trip Type:
Reviews Rating: Wonderful
Mike
Traveler Reviews
Good Tags
Room was super clean and super quiet. From check in to check everything was great. This will become our new place to stay while in SF.
Stay Details
Date Of Stay: April, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Susan
Traveler Reviews
Good Tags
the Staff!! very knowledgeable and quite professional we were celebrating our anniversary and came back to the room after a night out and found a lovely pink-bow cake with 2 forks I may have mentioned it was our ann. in passing but for the staff to ack
Bad Tags
no
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Richard
Traveler Reviews
Good Tags
Great location, friendly staff, comfortable rooms and a great shower. Great breakfast.
Bad Tags
no
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Marian
Traveler Reviews
Good Tags
The very pretty, the bed was comfortable, and it was very nice. The hotel was beautiful. The staff was very welcoming and very professional.
Bad Tags
No
Stay Details
Date Of Stay: February, 2017
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Gilbert
Traveler Reviews
Good Tags
Location and beauty of Interior
Bad Tags
Regular rooms a bit small. We upgraded to a Suite.
Stay Details
Date Of Stay: February, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional

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