Arrival: Oct 16, 2019 Departure: Oct 17, 2019 1 Night, 1 Room, 2 Adults, 0 Children

Sheraton Fishermans Wharf

2500 Mason Street, San Francisco, California 94133 USA

Property Details

You can't get much closer to the myriad attractions of San Francisco's famed waterfront than the non-smoking Sheraton Fisherman's Wharf which wins plaudits from our guests for its comfortable rooms as well as its central location. The hotel has 531 rooms which have bright modern furnishings with ample desk space and 42-inch flat-panel TVs. In-room Wi-Fi is available for a fee but it's free in the lobby. There are a business center and a fitness center on-site. A heated outdoor pool is a favorite gathering place and the hotel has an outdoor lounge complete with fire pits in the evening and a breakfast restaurant. Parking is available (for a fee) and the hotel is pet-friendly. A cable car line passes right by the Sheraton and the popular Pier 39 is only a 10-minute walk. The neighborhood is perfect for strolling dining and shopping with the Cannery Shopping Center less than a mile away. Ghirardelli Square is also less than a mile. The hotel is 16 miles from San Francisco International Airport and 21 miles from Oakland International Airport. Surrounded by some of San Francisco's leading attractions the fun and stylish Sheraton Fisherman's Wharf is "close to everything" and offers our guests "excellent service" "very clean" rooms and "friendly staff."

Featured Amenities

  • Laundry/Valet service
  • Parking
  • Parking lot
  • Currency exchange
  • Safe Deposit Box
  • Dry cleaning
  • Non-Smoking
  • Pets Allowed
  • Business Center
  • Florist

Sheraton Fishermans Wharf

2500 Mason Street, San Francisco, California 94133 USA|Show Map
Reviews

Sheraton Fishermans Wharf Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 92 Reviews
Verified Hotel Guest
Traveler Reviews
Good Tags
Nice hotel with a great location. The staff was friendly and professional. I've stayed here several times.
Bad Tags
The first tome I stayed here I drove a Lincoln Navigator, which was too large for the parking garage. I didn't see the sign warning about the problem.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Hotel employee at the front desk was very personable and accommodating. Our reservation was made last minute after a mix up at another hotel and she made the bad experience much better. The hotel is Sheraton standard of comfort but Hotel employee really r
Stay Details
Date Of Stay: September, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Jon
Traveler Reviews
Good Tags
THE PERFECT location. It really doesn't get any better than this.
Bad Tags
The room and hotel were super clean. If there is a single drawback it's that this hotel is dated slightly, mostly in the bathroom. Everything was clean enough but felt a tiny bit 2005. If, like me, you don't mind that then you're all good.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Bob
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
John
Traveler Reviews
Good Tags
Location.
Bad Tags
The bartender at 11;30pm, Sat, 07/27/19 is a thief! I wrote my name&room# on the bill so he could collect his tip portion of the $15 promotion and paid the bill & tip in cash. He charged the whole bill to my room and pocketed ALL the $ as his tip.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Disappointing
Sharon
Traveler Reviews
Bad Tags
Their Direct TV service did not work so we didn’t have a TV for the two nights we stayed. That was inconvenient since we had 3 grandchildren with us. It never did go back up while we stayed there.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was awesome. Close to the grocery store, pharmacy, pier, shopping, and plenty of eats!
Bad Tags
Parking very pricey. Room service hours are not convenient. In addition, I had asked kindly for a King bed upon arrival and was told none available, however their website showed availability. Even offered to pay extra. Just poor cust serv. at check in.
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great staff ,friendly,helpful.
Bad Tags
TV with limited amount of channels stations,most of them sports ,on demand very high prices,when we booked online we did not about extra charges until we checked in .
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Stephanie
Traveler Reviews
Good Tags
The rooms are large for San Francisco.
Bad Tags
The staff was not very friendly. The prices of the food at their restaurant didn't match the quality of the food. The breakfast buffet was the same quality as you get at a convenience store. They are not allergy friendly and don't clean well.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Poor
Casey
Traveler Reviews
Good Tags
The nice staff and right on the water
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Wonderful
Debra
Traveler Reviews
Good Tags
Location was central to everything we wanted to do. In fact, we went on several tours with Tower Tours and that was across the street. Fisherman's Wharf was a block away. Perfect location.
Bad Tags
Only small complaint was that I wish they had more staff for take out breakfast. Had only one person on and needed two during busy time in morning.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was perfect.
Bad Tags
Yes, no consideration for guest. I stayed with my husband and they booked us next to a big group that had over 4 rooms 3 in front of us and two next to us. The rooms had lots of little girls. The girls were very loud and yelling all night.
Stay Details
Date Of Stay: May, 2019
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and staff service. This is the 4th time we have stayed here and enjoy it everytime.
Bad Tags
Mattress was not the most comfortable 0
Stay Details
Date Of Stay: April, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Loved hotel and location
Bad Tags
Had a parking garage on site but I neglected to ask the fee for parking.
Stay Details
Date Of Stay: April, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing
Bad Tags
Yes, many things. You have to pay 70$ for parking and pay 35$ for breakfast. So not only is the double queen room almost $---- but they charge for pretty much everything else.
Stay Details
Date Of Stay: March, 2019
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Its location was perfect.
Bad Tags
Nothing
Stay Details
Date Of Stay: March, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Loved the outdoor fire areas with seating. Hotel was clean and in a great location, very close to the wharf.
Bad Tags
The bathroom area with the toilet and shower were very small.
Stay Details
Date Of Stay: March, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Daniel
Traveler Reviews
Good Tags
My stay was great. I did not have any problems. Everyone was nice and friendly. The hotel was very clean and warm and I did not hear any noise from outside or other guests.
Bad Tags
The hotel is large and spread out so the walk to the room was long, but it was a very nice, clean and warm walk so was not too bad. I did not park so did not have to pay the $62 per day parking fee. This fee should be clearly listed when booking the room.
Stay Details
Date Of Stay: March, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The beds were comfortable.
Stay Details
Date Of Stay: March, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Lori
Traveler Reviews
Good Tags
The cleanliness
Bad Tags
No
Stay Details
Date Of Stay: March, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location to everything was the best part about this hotel, though the staff was a close second.
Bad Tags
The parking rate seems extremely high, and the lack of food selections at the hotel itself.
Stay Details
Date Of Stay: February, 2019
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and cleanliness
Bad Tags
Hotel Parking expensive but of course it is San Francisco.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, clean, amenities
Bad Tags
Does not come with breakfast you have to pay for it... ihop up the street
Stay Details
Date Of Stay: February, 2019
Trip Type:
Reviews Rating: Exceptional
Georgina
Traveler Reviews
Good Tags
The rooms were fine.
Bad Tags
The first day there was construction work going on on the frog top and started 8 am. The second night, the guests above us started banging at the door at 2 am. And did it several times. Very difficult to sleep.
Stay Details
Date Of Stay: February, 2019
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Gabriel
Traveler Reviews
Good Tags
Location
Bad Tags
Too noise Do not have the basic services for a 4 star hotel
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location is perfect!
Bad Tags
Tub/shower area could use an update. Room was otherwise updated very nicely.
Stay Details
Date Of Stay: January, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Ashley
Traveler Reviews
Good Tags
Hotel location was perfect for exploring SF. Very clean and staff was always accommodating to our wants.
Bad Tags
Parking was expensive. $65+ per night.
Stay Details
Date Of Stay: January, 2019
Trip Type: Group Traveler
Reviews Rating: Wonderful
Angie
Traveler Reviews
Good Tags
Great Hotel
Bad Tags
Nope
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Robert
Traveler Reviews
Good Tags
LOCATION WAS PERFECT FOR US.
Bad Tags
WAS VERY VERY DISAPPOINTED IN THE PARKING. THEY EXPECT GUEST TO PAY 70.OO FOR PARKING. I WILL NEVER GO THERE AGAIN.
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Staff & hotel nice Beds super comfy
Bad Tags
my reservation stated city view with pool access & I didnt get either :(
Stay Details
Date Of Stay: January, 2019
Trip Type: Group Traveler
Reviews Rating: Good
Victoria
Traveler Reviews
Good Tags
Great location. Clean.
Bad Tags
Room was bare minimum, no fridge included. Expected more from a 4 star hotel. Parking for one night through the hotel costs $75, we parked on street instead. No complimentary breakfast.
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Pleasant
James
Traveler Reviews
Good Tags
Staff
Bad Tags
Bathroom door in the room did not close properly .
Stay Details
Date Of Stay: January, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
the maids enter even with "do not disturb" signs on.
Stay Details
Date Of Stay: January, 2019
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
The outside sitting area was great place to meet other guests. Great location to wharf area.
Bad Tags
$60 overnight parking is overkill and room didn't have a fridge even though there was room for one.
Stay Details
Date Of Stay: January, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
It was right in the heart of the wharf. The staff was really friendly comped us a bottle of wine for our anniversary. Room was neat and clean
Bad Tags
The walls were very very thin
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Chavonne
Traveler Reviews
Good Tags
Exceptionally clean with posted quiet hours.
Bad Tags
It would be nice to know what the daily rate for parking is prior to booking.
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Close walking distance from everything
Bad Tags
Parking price at hotel was expensive
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Exceptional
Cynthia
Traveler Reviews
Good Tags
Great value in the center and walking distance of many different places
Stay Details
Date Of Stay: January, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Richard
Traveler Reviews
Good Tags
Lacks charm and ambiance but great location, very nice comfortable room, very satisfied.
Stay Details
Date Of Stay: January, 2019
Trip Type:
Reviews Rating: Wonderful
Ayana
Traveler Reviews
Good Tags
The location is in a good area. Pleanty of place to eat nearby. The staff I encountered were friendly and the rooms were clean. The blackout shades are great for daytime naps
Bad Tags
The room I had was directly across the street from the bus barn. It got a little loud at about 6am with all the buses getting started. Also, no microwaves available to heat up leftovers.
Stay Details
Date Of Stay: January, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
location
Bad Tags
parking price
Stay Details
Date Of Stay: January, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
Parking fees are ridiculous. While this is a trend around S.F. and expected, it's rather silly when a guest at the same hotel. Should be noted/part of the price. $65 a night for a car space without liability for theft is wrong.
Stay Details
Date Of Stay: December, 2018
Trip Type: Family with Teens
Reviews Rating: Wonderful
Jie
Traveler Reviews
Good Tags
Location
Bad Tags
Slow internet speed and noisy heater
Stay Details
Date Of Stay: December, 2018
Trip Type:
Reviews Rating: Fair
Steven
Traveler Reviews
Good Tags
Great location
Bad Tags
No where did it say garage parking would be $70 per night. I parked acc oss the street at Safeway for $35
Stay Details
Date Of Stay: December, 2018
Trip Type:
Reviews Rating: Very Good
Paul
Traveler Reviews
Good Tags
Close to fisherman warf
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Kiana
Traveler Reviews
Good Tags
Location, amenities, and cleanliness.
Bad Tags
We were sitting at the fire pits outside of the lobby. There were several other people there. A security guard singled me and my boyfriend out, confronted us, and asked us if we were guests. My boyfriend and I were beyond offended.
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Dennis
Traveler Reviews
Good Tags
Location
Bad Tags
The parking $65
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Fair
Ocean
Traveler Reviews
Good Tags
 the night manager was awesome. He greeted us with enthusiasm and was very attentive. After a long road trip his kindness was what we needed. When we checked out the three gentlemen were funny and full of genuine joy which made my family smile
Bad Tags
Jennifer, the concierge was not pleasant. Her phone that was in her pocket seemed to be more important than the questions that I was asking about the area... she did not give my questions her full attention
Stay Details
Date Of Stay: November, 2018
Trip Type: Family with Teens
Reviews Rating: Exceptional
Amparo
Traveler Reviews
Good Tags
Excellent, fantastic.
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location of the hotel and the cleanliness.
Bad Tags
60$ a day for parking
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
The filtering on the website met my expectation and the location was so perfect!
Bad Tags
I wish the parking was listed either next to the hotel Options or when booking to give a heads up. The parking was $50 extra dollars a night so that was an additional $150. Otherwise no complaints!
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Exceptional
Sara
Traveler Reviews
Good Tags
great location and very clean.
Bad Tags
The ceilings need to scraped and use modern splackling. That's about all it needs to look nicer.
Stay Details
Date Of Stay: November, 2018
Trip Type:
Reviews Rating: Exceptional
connie
Traveler Reviews
Good Tags
Great staff
Stay Details
Date Of Stay: November, 2018
Trip Type: Couple
Reviews Rating: Excellent
George
Traveler Reviews
Good Tags
Every staff member I spoke to was very pleasant and helpful.
Bad Tags
Expensive parking
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
I wish they didn't charge $60/night for parking. The public parking is about $36, a small premium could have been nice for guests instead of double the cost.
Stay Details
Date Of Stay: October, 2018
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Kyoungtaek
Traveler Reviews
Good Tags
it is location is wonderful. Good location on north point and fisherman's wharf.
Bad Tags
it is facilities are old or does not properly work. But, very expensive.. both accomodation and parking fee.
Stay Details
Date Of Stay: October, 2018
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, location, location
Bad Tags
They have removed all the mini-fridge & microwave from the rooms. You have to pay to get them back in the room to use. The noise level is terrible. You can even hear full conversations from people walking down the street from the 3rd floor.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Good
Christine
Traveler Reviews
Good Tags
Out of 4 hotels that I stayed at this past week, It felt the most cozy/ like home:)
Bad Tags
The elevator towards the back of the hotel felt a bit dated/junky Street noise in the bedroom, and also hearing footsteps/creaking from the Floor above
Stay Details
Date Of Stay: September, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Good pillows
Bad Tags
The parking spaces are small and close to opposite side of aisle. Took 10 drive/reverse to get out. The signage to tell you where your room location is horrible if room is near the 3500's. Coffee at front desk not ready at 5:45 am. No jacuzzi!!
Stay Details
Date Of Stay: August, 2018
Trip Type: Business Traveler
Reviews Rating: Fair
Rick
Traveler Reviews
Good Tags
loved the location.
Bad Tags
Didn't like for the high overnight parking charges of $59 per night.
Stay Details
Date Of Stay: August, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Bad Tags
The staff was not friendly and made it obvious they didn't like their jobs. Think of a hotel staffed by hospital kids This at most a 3 star - IF the staff was friendly
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Bad Tags
When paying $--- a night for a room that is supposed to be $---/night, I would expect that WiFi would be included. Also, it was cheaper to park across the street than on the hotel premises
Stay Details
Date Of Stay: August, 2018
Trip Type:
Reviews Rating: Very Good
Cheryl
Traveler Reviews
Good Tags
I should have been told about the additional $67 parking fee. Why does anyone expect too pay that in addition to hotel rental fee. Rip off.
Stay Details
Date Of Stay: July, 2018
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
Location.
Bad Tags
The room was very basic and small. Did not feel like a 4 star experience. There was no refrigerator and felt more like a stripped down version of 3 star hotel.
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Lori
Traveler Reviews
Good Tags
Perfect location! Although close to everything it was very quiet at night. Front desk staff was very friendly and thorough. Very happy with our stay and would stay here again.
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Our room was extremely small. I dont understand why they'are have so many furnitures in such a tiny room. No decor. Customer service was not accommodating
Stay Details
Date Of Stay: July, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was great and staff was helpful and courteous.
Bad Tags
The room was on the floor level and I could hear everything from the street, even conversations outside my window.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Wonderful
Jeffrey
Traveler Reviews
Good Tags
Location
Bad Tags
Not enough coffee in room. No refrigerator. Nothing special
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Traveler Reviews
Good Tags
This hotel had an extremely pleasant and helpful staff.
Bad Tags
This hotel had $65 per day parking which immediately took away from the cost saving I thought  had done. There were insects, so we changed rooms, there was no microwave in room or in the lobby so you have to pay for room service to heat your food.
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Very Poor
Deborah
Traveler Reviews
Good Tags
parking price was not known at time of reservation So could be a unexpected problem for some! Let them know ahead an the value of parking there is a plus to them in the end!
Bad Tags
was on noisy street but understandable!
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Very Good
Jennifer
Traveler Reviews
Good Tags
Location
Bad Tags
No
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Morgan
Traveler Reviews
Good Tags
Location and staff
Bad Tags
Décoration of room are not fresh
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Good
Chingwen
Traveler Reviews
Good Tags
Perfect Location.
Bad Tags
Room is old (bed) , air conditioning is loud, bathroom is small. For four star hotel, this is not Sheraton, more like an old Inn. Stayed with other Sheraton, this one didn't meet our expectations. Parking is other $56+tax.
Stay Details
Date Of Stay: June, 2018
Trip Type: Family with Young Children
Reviews Rating: Fair
Josette
Traveler Reviews
Good Tags
It was close to everything
Bad Tags
No
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
was driving long. they let me check in early morning. parking was good too for the area drive in drive out as much. room was spacious .
Bad Tags
not sure if it was the corridor or next room but i could hear some noises of people .
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Lobby,pool, fitness room, location
Bad Tags
Very noisy room : directly on the street A big air-conditionner that goes off every 10 minutes while trying to sleep We gave the impression that a plane take off Not a 4 stars room at all!
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Very good location near Fishermans wharf and a lot of tours
Bad Tags
Hotel is still doing updates and we had construction in rooms around ours starting at 7am.
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Teens
Reviews Rating: Pleasant
Robert
Traveler Reviews
Good Tags
Great hotel the location was close to the Wharf and the staff was awesome the rooms were clean and neat
Bad Tags
Nothing
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Thomas
Traveler Reviews
Good Tags
Just remodeled and located a few blocks from pier 39 and Big Bus pick-up.
Stay Details
Date Of Stay: May, 2018
Trip Type: Group Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
The customer service was great and the room was very nice
Bad Tags
It seemed like a maze getting around i was lost
Stay Details
Date Of Stay: May, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
Gary
Traveler Reviews
Good Tags
The staff was very friendly and helpful. Great place to stay.
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Nothing! It was a terrible experience. The staff was rude and unaccomodatiomg. We wasted several hours with room issues. The hotel overbooked and many people were angry in lobby and without rooms. NEVER RECOMMEND THIS HOTEL.
Bad Tags
You should of vetted this hotel better.
Stay Details
Date Of Stay: May, 2018
Trip Type: Family with Teens
Reviews Rating: Very Poor
Eric
Traveler Reviews
Good Tags
The price
Bad Tags
Not knowing about you sooner.
Stay Details
Date Of Stay: May, 2018
Trip Type:
Reviews Rating: Wonderful
Andrei
Traveler Reviews
Good Tags
First room we were given was dirty. But the front desk was able to get us another room that was clean.
Stay Details
Date Of Stay: April, 2018
Trip Type: Business Traveler
Reviews Rating: Very Good
Holly
Traveler Reviews
Good Tags
The fire pits
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Justin
Traveler Reviews
Good Tags
The location and safety features.
Bad Tags
The price it cost to park.
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Teens
Reviews Rating: Very Good
Bruce
Traveler Reviews
Good Tags
The price and its location
Stay Details
Date Of Stay: April, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was a plus, within walking distance to Pier 39 and Fisherman's Wharf.
Bad Tags
Please be mindful that overnight parking at the hotel is $56 per night not including tax.
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and convenience to other hotels. The staff was very courteous and patient.
Bad Tags
Lobby was a Zoo most of the time and there was almost always a line. Full of visitors asking all sorts of questions and occasional loud street noise at night. Staff was particularly patient and courteous. Room keys kept not working. WiFi was extra.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Fair
Gary
Traveler Reviews
Good Tags
I travel quite a bit For business and was actually looking forward to fllling out this survey. This hotel should be rated a 3 star or less. There is no way this should be listed in the 4 start category. It is false advertising. The rooms are dated
Stay Details
Date Of Stay: March, 2018
Trip Type: Business Traveler
Reviews Rating: Disappointing
Nancy
Traveler Reviews
Good Tags
Location and the quinoa salad made for a tasty, simple dinner.
Bad Tags
The occupant of the room above me was up until 1:30 A.M. and the floor creaked with every step he took-and there were a LOT of them! I was exhausted, but unable to sleep due to this disturbance.
Stay Details
Date Of Stay: March, 2018
Trip Type: Solo Traveler
Reviews Rating: Poor
Cara
Traveler Reviews
Good Tags
The location was awesome, so close to pier 39. The staff was also extremely friendly
Bad Tags
The bathrooms in the rooms were very outdated, the shower seemed smaller than usual, and there was no fridge in the room
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional

SUBSCRIBE TO OUR NEWSLETTER FOR SPECIAL OFFERS ON PLACES TO STAY