Arrival: Feb 21, 2019 Departure: Feb 22, 2019 1 Night, 1 Room, 2 Adults, 0 Children

The Westin St. Francis San Francisco On Union Square

335 Powell Street, San Francisco, California 94102 USA

Property Details

The renowned Westin St. Francis San Francisco On Union Square boasts beaux-arts architecture right on Union Square plus an enviable location and stately grandeur. The Westin comprises the historic Landmark Building and the newer Tower Building for a total 1195 rooms and suites which include flat-panel TVs and free Wi-Fi. A complete fitness center is available to keep you toned. The hotel has several restaurants and lounges. The stately lobby houses the famous master clock that governed the timing of all other hotel clocks and for decades served as a meeting place for San Franciscans. Parking is available. A cable car stop is directly outside the front door to the hotel making getting around the city a snap. The hotel is a short walk from the Financial District Chinatown and Moscone Convention Center. The Westin St. Francis San Francisco On Union Square is 12 miles from San Francisco International Airport and 15 miles from Oakland International Airport. our guests laud the "beautiful" Westin St. Francis San Francisco On Union Square for its "nicely appointed" rooms "simply amazing views" and "top-class location."

Featured Amenities

  • Air conditioning individually controlled in room
  • Wake-up calls
  • Baggage hold
  • Data port
  • Exercise gym
  • Food and beverage outlets
  • Non-Smoking
  • Pets Allowed
  • Spa
  • Business Center
  • Restaurant

The Westin St. Francis San Francisco On Union Square

335 Powell Street, San Francisco, California 94102 USA|Show Map
Reviews

The Westin St. Francis San Francisco On Union Square Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 67 Reviews
Verified Hotel Guest
Traveler Reviews
Good Tags
location and cleanliness
Bad Tags
it took 30 minutes just to check in. the line was so long and they do not have enough staff at the check in area
Stay Details
Date Of Stay: December, 2018
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
It was festive, quality, such fun history, and excellent location. The staff were helpful.
Bad Tags
The first person checking us in was rude and less than helpful. So much we considered leaving.We got out of line and decided to try again. The next person was just lovely. the rest of the trip was perfect
Stay Details
Date Of Stay: December, 2018
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Great decorations
Bad Tags
No
Stay Details
Date Of Stay: December, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The view from the room was great.
Bad Tags
The employees were on strike, making loud noise that you could hear all day inside the room. Was very uncomfortable coming and going from hotel. Also, they had a test of their emergency system in the morning waking me from my sleep to allarms going off.
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Poor
Cindy
Traveler Reviews
Good Tags
The hotel is beautiful. I loved the old pictures that showed some of the famous people who had stayed there.
Bad Tags
It is very sad that the hotel staff are on strike. There were people outside banging on plastic "drums" and shouting.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Faith
Traveler Reviews
Good Tags
Its historic character. We went on the history walking tour of the hotel offered by the hotel on Saturday morning and it was one of the highlights of our visit. A must do.
Bad Tags
No. It was great and we will definitely stay there again.
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Leaving. The staff were so bad, I couldn't enjoy my stay at all. Worst hotel experience I've ever had.
Bad Tags
The staff at check in were awful. There's no way these people should work in customer service.
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Marcelo
Traveler Reviews
Good Tags
Very Well located at Union Square. Hotel has been recently renovated, clean walls, new carpet, fresh looking, quiet room and comfortable bed. I was able to check in early without additional charge. Friendly staff. Large lobby and new elevators.
Bad Tags
The bathroom could be larger and they could have replaced the bathtub for a nice shower during the renovation.
Stay Details
Date Of Stay: October, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Pepper
Traveler Reviews
Bad Tags
Parking cost was excessive at $77 a day.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
Nothing. Our room was very small, with a double bed, overlooking an alley where homeless people sleep. Furthermore hotel guest parking was extremely expensive $78 per night plus $7.52 tax per night
Bad Tags
Everything. I feel we were cheated because all of the good rooms were reserved for a Salesforce Convention. I want a REFUND.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Poor
Aaron
Traveler Reviews
Good Tags
Location
Bad Tags
N/a
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Nice location. Common spaces and rooms are a bit dated
Bad Tags
A bit overpriced for how dated it is. But San Fran is pricey
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Good
Adam
Traveler Reviews
Good Tags
The rooms were very clean and up to date. The location can't be beat. The staff was very accommodating.
Bad Tags
Nothing
Stay Details
Date Of Stay: September, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
John
Traveler Reviews
Very efficient. Had early check in, staff very pleasant.
Good Tags
Efficiency of staff, location
Stay Details
Date Of Stay: September, 2018
Trip Type: Couple
Reviews Rating: Wonderful
Mary Ann
Traveler Reviews
Good Tags
Warm staff. Large room. Location
Bad Tags
No
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Hari
Traveler Reviews
Good Tags
Close to union square
Bad Tags
Size is very small
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Good
Francesca
Traveler Reviews
Good Tags
The location was great, shopping and restaurants all around. Easy transportation options. The luxury of the hotel was the best!
Bad Tags
We didn,t have a view, and the check in/out directions werent clear.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Tahir
Traveler Reviews
Good Tags
Very clean and friendly staff
Bad Tags
Parking is valet only and also 68 per night.
Stay Details
Date Of Stay: August, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Francis
Traveler Reviews
Bad Tags
Room was only average.
Stay Details
Date Of Stay: August, 2018
Trip Type: Business Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, location...and the entire hotel was impressive, clean, etc. Staff was excellent for the most part
Bad Tags
At check-in, I was told we'd get a queen room and free wifi. We ended up with a bed much smaller than a queen, and we were charged for wifi. The 2nd day, I paid for an upgrade to a room with a bigger bed, but my back is still hurting from that first nigh
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Philippe
Traveler Reviews
Good Tags
Beautiful building; old world charm; great hotel.
Bad Tags
The rooms were tiny!
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Brian
Traveler Reviews
Good Tags
Friendly & helpful staff, especially concierge Comfortable bed Clean room Convenient location
Bad Tags
Parking is terribly expensive
Stay Details
Date Of Stay: June, 2018
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location and the great lobby. Wonderful place
Bad Tags
No
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: May, 2018
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
I had to upgrade for extra money. They only had us down for a queen bed.
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Lance
Traveler Reviews
Good Tags
The front desk was extremely kind and upgraded me to a beautiful room with a view! Additionally, the room was immaculate.
Bad Tags
Nothing at all!
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Alyson
Traveler Reviews
Good Tags
Everything, staff, location, cleanliness.
Stay Details
Date Of Stay: May, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
Ravinder
Traveler Reviews
Good Tags
Staff was great
Bad Tags
No
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, class, friendliness of staff.
Bad Tags
the bathtub in the room was clogged when we checked in, however, it was promptly fixed after we called the front desk.
Stay Details
Date Of Stay: April, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Central location, historic
Bad Tags
A lot of people - very busy and seemed to always be a wait at reception. Not really the hotel's fault, but we also had a power outage in the city that night.
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Our room was newly renovated, spacious and in a perfect location.
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The location was the best thing about this hotel. It's a central location to tourist locations.
Bad Tags
N/a
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Taylour
Traveler Reviews
Bad Tags
The only gripe I have is that we ordered a $12 cheesecake (for which we tipped), and when we checked out, they charged us $22 for the cheesecake - apparently there was a $10 delivery charge which is outrageous.
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Kseniya
Traveler Reviews
Good Tags
Amazing everything!!!
Bad Tags
No
Stay Details
Date Of Stay: February, 2018
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location , style and comfort
Bad Tags
Overnight parking charges of $70 is absolutely ridiculous especially since there are no other options for parking. I will never stay here again due to this fact
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Location to everything.
Bad Tags
The price for parking was outrageous. I parked somewhere else.
Stay Details
Date Of Stay: January, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Bad Tags
For being the Westin St. Francis, I have to say the stay was a shock. I've had better experiences at Motel6. Impossible to get service at the hotel bar. Cherry on top was the room fridge had old food. Really?!? This is the WestinStFrancis. Never again!
Stay Details
Date Of Stay: January, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Gretchen
Traveler Reviews
Bad Tags
Terribly loud. At 7:00 am construction began, sounded like drilling and hammering in my room. Cord missing from phone, so couldn’t call d sk, had to look up and call on cell phone. Terribly understaffed at check on, had to wait in line for over
Stay Details
Date Of Stay: January, 2018
Trip Type:
Reviews Rating: Poor
Sara
Traveler Reviews
Good Tags
I liked the location best
Bad Tags
I didn't like that the window was open when I entered my room. The room was cold and there was no temperature device in my room to warm it up.
Stay Details
Date Of Stay: December, 2017
Trip Type: Business Traveler
Reviews Rating: Good
John
Traveler Reviews
Good Tags
Location.Iconic propoerty with storied history
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jose
Traveler Reviews
Good Tags
The location of the hotel is very convenient.
Bad Tags
The bed sheets were dirty but the room was clean. Not sure if the maid was aware the sheets were dirty.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
location and polite staff
Bad Tags
nope
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Alissa
Traveler Reviews
This hotel is beautiful, but in my opinion, overpriced.
Good Tags
The lobby was gorgeous, staff was very friendly and quick to respond to our requests, and you couldn't beat the location!
Bad Tags
The room was very basic, you could hear the traffic from the street at all hours of the night.
Stay Details
Date Of Stay: December, 2017
Trip Type: Couple
Reviews Rating: Good
Katrina
Traveler Reviews
Good Tags
Perfect location and very friendly staff. The view was of the brick building next door so nothing to write home about, but the overall experience was wonderful!
Bad Tags
Room was a little smaller than I expected, but that's San Francisco for you! Would have been nice to have a better view as well. But the hotel was in a perfect location.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location ans repytation
Bad Tags
Upgrade fees
Stay Details
Date Of Stay: November, 2017
Trip Type: Group Traveler
Reviews Rating: Exceptional
Debra
Traveler Reviews
Good Tags
The room was well equipped with outlets for phone and computer. I enjoyed the
Bad Tags
To charge for internet is an outdated practice. Today an internet connection is equal to running water. The snack bar didn't have a back hence items fell on the floor, a charge was added to my bill BUT the staff was quick and courteous to refund.
Stay Details
Date Of Stay: October, 2017
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location, clean, and friendly staff!
Stay Details
Date Of Stay: October, 2017
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Room needs some modernizing
Stay Details
Date Of Stay: October, 2017
Trip Type: Senior Traveler
Reviews Rating: Wonderful
Jenn
Traveler Reviews
Good Tags
The location if you want a union square location i guess
Bad Tags
The room was equivalent to a small room in Europe. It felt like we were in a chlostrophic shoe book with no view at all. Also, the bar stopped serving at 1:30 and was practically kicking people out at that time.
Stay Details
Date Of Stay: September, 2017
Trip Type: Business Traveler
Reviews Rating: Disappointing
Tracy
Traveler Reviews
Good Tags
Location
Bad Tags
Parking fee
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Matthew
Traveler Reviews
Good Tags
Customer service extraordinaire!
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Room was ok, but hotel is really not quite what it used to be. No view, not very polished, ok service, no mini-bar, and bed wasn't particularly soft. Nice hotel, obviously, but they didn't seem to care much about our experience.
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Yash
Traveler Reviews
Good Tags
Location
Bad Tags
I have stayed in comfort-inns that had a better room than the one we were allotted at this so called "high-end luxury" hotel
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Rebecca
Traveler Reviews
Good Tags
It was beautiful, located on union square, wonderful staff, clean, perfect stay. Loved it!
Bad Tags
No
Stay Details
Date Of Stay: August, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ron
Traveler Reviews
Good Tags
big room
Bad Tags
no frig
Stay Details
Date Of Stay: June, 2017
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Great Location.
Stay Details
Date Of Stay: June, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location was great. Staff was very helpful. Room was perfect and quite. The sheets and bed were remarkably comfy.
Bad Tags
N/A
Stay Details
Date Of Stay: May, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Peter
Traveler Reviews
Good Tags
The location is amazing - right outside of Union Square. So you can leave your hotel and just walk everywhere. Plus the hotel itself is very elegant.
Bad Tags
I wish that I had a room with a view onto the city, but when you bargain shop, you sometimes get the room on the second floor, facing a wall.
Stay Details
Date Of Stay: May, 2017
Trip Type: Group Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, and that it's a beautiful historic building
Stay Details
Date Of Stay: May, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
The hotel is very classy and traditional. The location is great for being a tourist.
Bad Tags
It was clean but very basic. I expected just a bit more. The decor didn't match the classy style of the lobby and public areas of the hotel.
Stay Details
Date Of Stay: April, 2017
Trip Type: Group Traveler
Reviews Rating: Wonderful
Angel
Traveler Reviews
Good Tags
This hotel is right on most centric area of San Francisco walking distance from restaurants, and public transportation..
Bad Tags
Nice no complaints!!
Stay Details
Date Of Stay: April, 2017
Trip Type: Family with Teens
Reviews Rating: Exceptional
John
Traveler Reviews
Good Tags
Great location. Clean and historic.
Bad Tags
Yes, paid a huge amount for parking and then waited 15 minutes for an attendant to get our car. There was no valet guy in sight. Nightmare.
Stay Details
Date Of Stay: April, 2017
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Stephen
Traveler Reviews
Good Tags
Excellent old-world charm and size, great room, excellent location.
Bad Tags
Parking. $70 per night + tip.
Stay Details
Date Of Stay: March, 2017
Trip Type:
Reviews Rating: Wonderful
Stephen
Traveler Reviews
Good Tags
Great location
Bad Tags
Lacks a nice restaurant
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Rude staff No view . Some what dangerous situation s cab driver tried to beat me up for stopping to get my wife from Victoria secrets
Bad Tags
No good
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Poor
Neda
Traveler Reviews
Good Tags
It really felt like a 5 star hotel. Everything about it was beautiful and luxurious.
Bad Tags
The location was not what I expected. Difficult to find parking and to navigate around one way street. The staff was a little snobby.
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Monina
Traveler Reviews
Beautiful hotel!
Good Tags
Centrally located in San Francisco and the cable car/ buses are just outside the hotel.
Stay Details
Date Of Stay: July, 2016
Trip Type: Family w/Teens
Reviews Rating: Exceptional

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