Arrival: Dec 15, 2018 Departure: Dec 16, 2018 1 Night, 1 Room, 2 Adults, 0 Children

The Westin St. Francis San Francisco On Union Square

335 Powell Street, San Francisco, California 94102 USA

The Westin St. Francis San Francisco On Union Square

335 Powell Street, San Francisco, California 94102 USA|Show Map
Reviews

The Westin St. Francis San Francisco On Union Square Guest Reviews

Total Traveler Rating

Total Traveler Rating
4/5


Based on 56 Reviews
Verified Hotel Guest
Traveler Reviews
Good Tags
The view from the room was great.
Bad Tags
The employees were on strike, making loud noise that you could hear all day inside the room. Was very uncomfortable coming and going from hotel. Also, they had a test of their emergency system in the morning waking me from my sleep to allarms going off.
Stay Details
Date Of Stay: November, 2018
Trip Type: Solo Traveler
Reviews Rating: Poor
Cindy
Traveler Reviews
Good Tags
The hotel is beautiful. I loved the old pictures that showed some of the famous people who had stayed there.
Bad Tags
It is very sad that the hotel staff are on strike. There were people outside banging on plastic "drums" and shouting.
Stay Details
Date Of Stay: November, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Faith
Traveler Reviews
Good Tags
Its historic character. We went on the history walking tour of the hotel offered by the hotel on Saturday morning and it was one of the highlights of our visit. A must do.
Bad Tags
No. It was great and we will definitely stay there again.
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Leaving. The staff were so bad, I couldn't enjoy my stay at all. Worst hotel experience I've ever had.
Bad Tags
The staff at check in were awful. There's no way these people should work in customer service.
Stay Details
Date Of Stay: October, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Pepper
Traveler Reviews
Bad Tags
Parking cost was excessive at $77 a day.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Michael
Traveler Reviews
Good Tags
Nothing. Our room was very small, with a double bed, overlooking an alley where homeless people sleep. Furthermore hotel guest parking was extremely expensive $78 per night plus $7.52 tax per night
Bad Tags
Everything. I feel we were cheated because all of the good rooms were reserved for a Salesforce Convention. I want a REFUND.
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Poor
Aaron
Traveler Reviews
Good Tags
Location
Bad Tags
N/a
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Wonderful
Adam
Traveler Reviews
Good Tags
The rooms were very clean and up to date. The location can't be beat. The staff was very accommodating.
Bad Tags
Nothing
Stay Details
Date Of Stay: September, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
John
Traveler Reviews
Very efficient. Had early check in, staff very pleasant.
Good Tags
Efficiency of staff, location
Stay Details
Date Of Stay: September, 2018
Trip Type: Couple
Reviews Rating: Wonderful
Mary Ann
Traveler Reviews
Good Tags
Warm staff. Large room. Location
Bad Tags
No
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Exceptional
Hari
Traveler Reviews
Good Tags
Close to union square
Bad Tags
Size is very small
Stay Details
Date Of Stay: September, 2018
Trip Type:
Reviews Rating: Very Good
Francesca
Traveler Reviews
Good Tags
The location was great, shopping and restaurants all around. Easy transportation options. The luxury of the hotel was the best!
Bad Tags
We didn,t have a view, and the check in/out directions werent clear.
Stay Details
Date Of Stay: September, 2018
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, location...and the entire hotel was impressive, clean, etc. Staff was excellent for the most part
Bad Tags
At check-in, I was told we'd get a queen room and free wifi. We ended up with a bed much smaller than a queen, and we were charged for wifi. The 2nd day, I paid for an upgrade to a room with a bigger bed, but my back is still hurting from that first nigh
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Joanne
Traveler Reviews
Good Tags
Very helpful parking attendant. Great location. Comfortable bed.
Bad Tags
Only 2 staff at check-in and both ignoring us and helping others in the gold membership line who came in after us. One clerk never looked in our direction and kept her back to us. I would have left if I had not already paid for my room.
Stay Details
Date Of Stay: July, 2018
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Sadek
Traveler Reviews
Good Tags
i didn't get the room i paid for
Bad Tags
i was not happy about the room it was small and a queen size bed and i paid for a KING
Stay Details
Date Of Stay: July, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Philippe
Traveler Reviews
Good Tags
Beautiful building; old world charm; great hotel.
Bad Tags
The rooms were tiny!
Stay Details
Date Of Stay: June, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: May, 2018
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Traveler Reviews
Bad Tags
I had to upgrade for extra money. They only had us down for a queen bed.
Stay Details
Date Of Stay: May, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Fiona
Traveler Reviews
Good Tags
Nice and clean room, hotel workers are very nice . Near everything
Stay Details
Date Of Stay: May, 2018
Trip Type: Group Traveler
Reviews Rating: Exceptional
Lance
Traveler Reviews
Good Tags
The front desk was extremely kind and upgraded me to a beautiful room with a view! Additionally, the room was immaculate.
Bad Tags
Nothing at all!
Stay Details
Date Of Stay: May, 2018
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Alyson
Traveler Reviews
Good Tags
Everything, staff, location, cleanliness.
Stay Details
Date Of Stay: May, 2018
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Central location, historic
Bad Tags
A lot of people - very busy and seemed to always be a wait at reception. Not really the hotel's fault, but we also had a power outage in the city that night.
Stay Details
Date Of Stay: April, 2018
Trip Type: Family with Young Children
Reviews Rating: Very Good
Evailo
Traveler Reviews
Good Tags
Location, mix of classic old SF and modern rooms.
Bad Tags
The cost of parking! Paying $75.00 for parking when you are paying $----/night for a room seems ridiculous.
Stay Details
Date Of Stay: April, 2018
Trip Type: Business Traveler
Reviews Rating: Wonderful
Taylour
Traveler Reviews
Bad Tags
The only gripe I have is that we ordered a $12 cheesecake (for which we tipped), and when we checked out, they charged us $22 for the cheesecake - apparently there was a $10 delivery charge which is outrageous.
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Morgan
Traveler Reviews
Good Tags
Room was clean spacious and stylish.
Bad Tags
Check-in took a long time. Staff didn't care that there was a line of guests waiting and didn't work with any true quality sense of urgency. When I called to extend my stay, staff was rude & non-accommodating in & didn't have nice yes 4 late chec
Stay Details
Date Of Stay: March, 2018
Trip Type: Solo Traveler
Reviews Rating: Very Good
Carrie
Traveler Reviews
Good Tags
The Westin St. Francis is remodeling the rooms, and quite a fresh new update in them, while still keeping the charm of the St. Francis. Definitely will stay again!
Stay Details
Date Of Stay: March, 2018
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location , style and comfort
Bad Tags
Overnight parking charges of $70 is absolutely ridiculous especially since there are no other options for parking. I will never stay here again due to this fact
Stay Details
Date Of Stay: February, 2018
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Location to everything.
Bad Tags
The price for parking was outrageous. I parked somewhere else.
Stay Details
Date Of Stay: January, 2018
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Bad Tags
For being the Westin St. Francis, I have to say the stay was a shock. I've had better experiences at Motel6. Impossible to get service at the hotel bar. Cherry on top was the room fridge had old food. Really?!? This is the WestinStFrancis. Never again!
Stay Details
Date Of Stay: January, 2018
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Gretchen
Traveler Reviews
Bad Tags
Terribly loud. At 7:00 am construction began, sounded like drilling and hammering in my room. Cord missing from phone, so couldn’t call d sk, had to look up and call on cell phone. Terribly understaffed at check on, had to wait in line for over
Stay Details
Date Of Stay: January, 2018
Trip Type:
Reviews Rating: Poor
Allen
Traveler Reviews
Good Tags
You cannot beat the location, especially for Christmas.
Bad Tags
Card system for taking the elevators - we had people constantly jumping in front of us to take "our" elevator. Also, for security purposes, you should have to enter card to go down to lobby as well.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Good
John
Traveler Reviews
Good Tags
Location.Iconic propoerty with storied history
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jose
Traveler Reviews
Good Tags
The location of the hotel is very convenient.
Bad Tags
The bed sheets were dirty but the room was clean. Not sure if the maid was aware the sheets were dirty.
Stay Details
Date Of Stay: December, 2017
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Alissa
Traveler Reviews
This hotel is beautiful, but in my opinion, overpriced.
Good Tags
The lobby was gorgeous, staff was very friendly and quick to respond to our requests, and you couldn't beat the location!
Bad Tags
The room was very basic, you could hear the traffic from the street at all hours of the night.
Stay Details
Date Of Stay: December, 2017
Trip Type: Couple
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location, clean, and friendly staff!
Stay Details
Date Of Stay: October, 2017
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Room needs some modernizing
Stay Details
Date Of Stay: October, 2017
Trip Type: Senior Traveler
Reviews Rating: Wonderful
Jenn
Traveler Reviews
Good Tags
The location if you want a union square location i guess
Bad Tags
The room was equivalent to a small room in Europe. It felt like we were in a chlostrophic shoe book with no view at all. Also, the bar stopped serving at 1:30 and was practically kicking people out at that time.
Stay Details
Date Of Stay: September, 2017
Trip Type: Business Traveler
Reviews Rating: Disappointing
Matthew
Traveler Reviews
Good Tags
Customer service extraordinaire!
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location
Bad Tags
Room was ok, but hotel is really not quite what it used to be. No view, not very polished, ok service, no mini-bar, and bed wasn't particularly soft. Nice hotel, obviously, but they didn't seem to care much about our experience.
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Yash
Traveler Reviews
Good Tags
Location
Bad Tags
I have stayed in comfort-inns that had a better room than the one we were allotted at this so called "high-end luxury" hotel
Stay Details
Date Of Stay: September, 2017
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Traveler Reviews
Good Tags
Great location, updated rooms and amazing view( request high floor).
Bad Tags
A bit crowded because it has every reason to be popular with tourists. If you want a quiet, boutique San Francisco hotel, this hotel may not be for you. But the floors and rooms were very quiet.
Stay Details
Date Of Stay: August, 2017
Trip Type: Business Traveler
Reviews Rating: Exceptional
Frank
Traveler Reviews
Good Tags
Loved everything excellent excellent excellent
Stay Details
Date Of Stay: August, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ricardo
Traveler Reviews
Good Tags
Location
Stay Details
Date Of Stay: July, 2017
Trip Type:
Reviews Rating: Very Good
Ron
Traveler Reviews
Good Tags
big room
Bad Tags
no frig
Stay Details
Date Of Stay: June, 2017
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Great Location.
Stay Details
Date Of Stay: June, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location was great. Staff was very helpful. Room was perfect and quite. The sheets and bed were remarkably comfy.
Bad Tags
N/A
Stay Details
Date Of Stay: May, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Traveler Reviews
Good Tags
Location, and that it's a beautiful historic building
Stay Details
Date Of Stay: May, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
John
Traveler Reviews
Good Tags
Great location. Clean and historic.
Bad Tags
Yes, paid a huge amount for parking and then waited 15 minutes for an attendant to get our car. There was no valet guy in sight. Nightmare.
Stay Details
Date Of Stay: April, 2017
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Traveler Reviews
Good Tags
Perfect location! Right across the street from the big Macy's and all the shops! Spacious rooms and very clean. Great staff and great views!
Bad Tags
No it was perfect.
Stay Details
Date Of Stay: April, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Stephen
Traveler Reviews
Good Tags
Excellent old-world charm and size, great room, excellent location.
Bad Tags
Parking. $70 per night + tip.
Stay Details
Date Of Stay: March, 2017
Trip Type:
Reviews Rating: Wonderful
Charles
Traveler Reviews
Good Tags
Quiet room. Great fitness facility. Good front desk staff. Professional and well run place in a good location.
Bad Tags
A little staid and stuffy. In-hotel eating option(s) not very interesting.
Stay Details
Date Of Stay: March, 2017
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Traveler Reviews
Good Tags
Rude staff No view . Some what dangerous situation s cab driver tried to beat me up for stopping to get my wife from Victoria secrets
Bad Tags
No good
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Poor
Neda
Traveler Reviews
Good Tags
It really felt like a 5 star hotel. Everything about it was beautiful and luxurious.
Bad Tags
The location was not what I expected. Difficult to find parking and to navigate around one way street. The staff was a little snobby.
Stay Details
Date Of Stay: March, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Nancy
Traveler Reviews
Bad Tags
A little surprised at how much valet parking was for one night- $70.
Stay Details
Date Of Stay: January, 2017
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Marvin I
Traveler Reviews
Good Tags
The large clean room and bathroom.
Bad Tags
No
Stay Details
Date Of Stay: December, 2016
Trip Type:
Reviews Rating: Exceptional
Monina
Traveler Reviews
Beautiful hotel!
Good Tags
Centrally located in San Francisco and the cable car/ buses are just outside the hotel.
Stay Details
Date Of Stay: July, 2016
Trip Type: Family w/Teens
Reviews Rating: Exceptional

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