Check out our Frequently Asked Questions
to learn more about our platform and features.
For more information, feel free to contact us.
INNsight only requests credit card details to confirm your reservation with the INN (place to stay) on your behalf. INNsight never charges your credit card. The INN can check (pre-authorize) your credit card to ensure sufficient funds are available. However, you will not be charged in most instances. The INN will only charge your credit card if you have requested a pre-paid room or if the cancellation policy detailed by the INN has not been adhered to. INNsight never charges you for your stay. All credit card charges will be levied by the INN you have booked at.
Most INNs do not require an advance payment or deposit. If an INN does require prepayment, the INN will detail such a policy under its Property Policies and in your confirmation email.
MasterCard, Visa, American Express, and Discover can be used on our website. It is possible that the hotel does not accept one or more of these card types. Before making your reservation, please check at the bottom of the hotel policies section for "Accepted Credit Cards”.
Most places to stay do not require prepayment, so if you are inclined to pay in advance, please contact the INNkeeper after your booking and make the necessary arrangements. You can find the INNkeeper's contact information in your confirmation email, the Property's Profile Page, or online at My INNsight.
In most cases, the place to stay will accept payment for the stay on a different card or in cash. Please ensure that the property accepts the new card type or cash.
Your credit card information is transmitted to us through a secure server. We follow Payment Card Industry Standards (PCI) and use the latest and most secure encryption technology available, which encrypts all of your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Security industry leader GoDaddy.com has issued our SSL certificate. We also adhere to the European Union’s strict General Data Protection Regulation or GDPR.
If you cannot remember your password, simply go to the Sign In page and click on the 'Forgot Your Password' link below the password prompt. You will be prompted for your email address. We will immediately send you an email that will allow you to reset your password.