Manage your facilities with ease. Now your staff can submit detailed work orders for maintenance, pest control or housekeeping requests per room that will be tracked historically and send automated messages to your team members. Track when tickets get closed and look back at issues that have been nagging your property with detailed reporting.
Guest Complaints Management
Coupled with our Reputation Management System, you will quickly be able to view inbound guest complaints and log new complaints with ease. Track issues and submit housekeeping or maintenance requests so you can address problems and increase guest satisfaction.
Set up your daily housekeeping list and let your housekeeping staff access it via tablet or smartphone. Housekeepers can mark rooms cleared or even summon a maintenance request. Messaging will ensure that all staff is aware of the status of a room. Once rooms are marked clear, you can even send an automated email inviting the incoming guest to check in.
Our Lost & Found Ticketing System will allow your staff to tag and bag any items left behind by guests. Guests will receive an automated email with instructions on how to retrieve their item and you will have a virtual logbook of all lost & found items for your records.
Powered by INNsight also feature a Lost & Found form so guests themselves can also inform you that they may have forgotten or lost an item during their stay.
Want to manage your hotel operations more easily?
Subscribe to the INNsight Facilities Management System to assist with your day-to-day operations.
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