We ensure that your business is represented online and every guest review is heard. It is highly important to assess and address feedback from each of your guests, so our professional US Based/English Proficient Content Writers Reply to Every Online Review (Good or Bad) Within 48 Hours. INNsight will actively manage your online reputation and respond to reviews on these popular reputation platforms:
Unique responses to each and every review drafted by your dedicated account manager. You never have to respond to a review again!
Sentiment analysis will demonstrate how your customers feel about your product and services.
Send feedback solicitation emails and give you the power to potentially filter out negative reviews before they are published online.
Speedy responses and ticketing of issues exemplify great customer experience.
Track your reputation score online across multiple vectors and learn how you are trending and how your reputation stacks up vs. the competition.
When you subscribe to our Premium product, INNsight actively manages your Social Media Pages.
We've made managing your online reputation a no-brainer. For as little as $159/month, you will have a dedicated account manager proactively manage your online reputation, access to a plethora of reputation management software tools and analytics reporting. Reputation Management by INNsight will yield:
Ever since we subscribed to INNsight's Reputation Management, our hotel's ranking on TripAdvisor has gone from #36 in Monterey, which is a hot and competitive market, all the way to #5. We can't believe we are one of the top ranked hotels in all of Monterey. Our small 26-unit motel is ranked as high as the big luxury hotels in town. Sure, our product and staff do a great job, but INNsight's reputation program is integral to help us to drive more reviews, provide great customer service with responses, and the monthly reports really help us perfect our product and service. The impact is huge. Our revenue has literally gone up more than 200+. For $159 a month, the ROI is huge. No-brainer.
INNsight's Reputation Management System is the best software we have invested in to help manage our online reputation. We have seen a huge improvement in the number of reviews we receive across OTAs and all reviews websites like Yelp and TripAdvisor. Additionally, we use the software to solicit more reviews and are able to catch super negative reviews and handle them with a white glove before the guest is able to post a damaging review on a public website. I appreciate the monthly analytics report and logging in to the system to analyze all of the reviews activity across the internet all in one place. I highly recommend INNsight's program and services to help manage your hotel's reputation.
Our account manager from INNsight who manages our online reputation is stellar. We have consistently improved our ranking and are one the top ranked hotels in our region. The fact that all of our reviews are responded to within 2 days and that we get a report of all of our reviews really is a huge benefit since we do not need to spend valuable time actively monitoring our reputation online. We run a very busy hotel so soliciting as many reviews and managing negative experiences is important to our business and for just $159 per month, we feel this offers the best bang for the buck.
Online reputation management is the practice of monitoring and controlling how your property is perceived throughout the web by customers who leave reviews online, particularly with review aggregators such as Yelp, TripAdvisor, Google Reviews, and industry-specific booking websites.
Research shows that 83% of people trust recommendations from friends and nearly 70% trust guest reviews. A good reputation shows you are an expert in your field, which results in more site traffic and more business.
You need to actively manage every single online review that you get and triage negative reviews while relishing positive reviews. Be polite and try to document as much of the negative reviews as you can and take action to improve your product and services. The best way to fix a damaged reputation is to strengthen your online presence with positive content that highlights the hard work your staff does to provide an enjoyable guest experience.
We will actively manage your online reputation on popular online reputation aggregator platforms such as Google, Yelp, TripAdvisor, Booking.com, Expedia, and Medallia. If you are subscribed to INNsight’s Premium Package, your account manager will also monitor and manage your social media accounts on Facebook and Twitter, providing you a holistic view of your online reputation.
The best example that we can consider is anti-virus software for your computer. There are hardly 25 guys on this planet who can handle anti-virus protection on their own because it needs extensive technical expertise. For the common maxim, every man performs at his own business best. We have a dedicated account manager who will manage your online reputation in the best possible way utilizing tools and best practices we have developed to help drive a positive online reputation that consequently drives better guest engagement and higher conversion of online sales.
Your dedicated account manager will monitor reviews across Yelp, TripAdvisor, Google Reviews, your Online Travel Agents, and website actively and reply to all reviews with a uniquely written response leveraging our best practices within 2 days or 48 hours of receiving the review. This falls within the service level agreements many franchises enforce on their franchisees to respond to their reviews.
The Reputation Management System provides an easy to use portal that pulls all reviews from major reputation aggregator websites like Yelp, TripAdvisor, Google Reviews, Online Travel Agents, and your website Powered by INNsight. This portal provides a view of all reviews, responses posted by your account manager, Sentiment Analysis which pulls key customer data analysis, charting and reporting, and tools to solicit more reviews online. Additionally, INNsight layers on active account management, and professional US-based content writers who draft professional review responses using our best practices.
Subscribers can expect a detailed Monthly Reputations Trend Report which details all of the reviews and responses and key metrics about their online reputation scores. Additionally, when you log in, you will see a Sentiment Analysis section where we have teased out the key areas of focus that customers have raved and ranted about so you can learn more about what you are doing great and what can be improved upon.
Yes, The Reviews Panel in the Reputation Management System will show you all reviews from major reputation platforms in one place. Your account manager will draft responses and you can have the option to approve them before they are posted, or set permissions to allow your account manager to automatically post responses.
Starting at just $159 per month, the services include authentically drafted review responses by US-based content writers, robust reporting, and a software system that manages all inbound reviews, responses, and analytics. Or you can sign up for INNsight’s Premium subscription and get all the bells and whistles: a professionally designed website, digital marketing, and reputation management all-inclusive. You can cancel at any time and there are no long-term contracts! We trust in our product and services and know that you will see a massive Return on Investment with INNsight’s Reputation Management System.
Yes, the Reputation Management System has the ability to solicit guest reviews post-stay and segregate negative reviews so you can triage the issues and prevent damaging reviews from hitting the public domain on major reviews websites. Additionally, our tools will drive more reviews thereby increasing your standing on the internet.
Yes. Simply log into My INNsight and navigate to the Reputation Management System tool and you can find all of the reviews from major reviews aggregator websites and the responses that have been drafted by your account manager, all in one easy to read panel.
If you utilize INNsight’s Reviews Solicitation feature, we are able to identify negative reviews before they potentially are posted online and damage your reputation. Once a guest completes their stay, we send a review response email which summons the guest to enter our review response form. This questionnaire determines if the guest sentiment is negative or positive and determines whether to suggest leaving a positive review on TripAdvisor, Yelp, and/or Google for wider recommendation or flag and direct negative feedback to the appropriate guest relations manager in order to triage. This disintermediation logic helps to mitigate negative reviews while providing solid customer relationship management and spurring more positive online reviews.
Yes, if you subscribe to our Premium Subscription here, we include Reputation Management for free. Not only will you have a killer website with all of the bells and whistles and a managed Search Engine Optimization and Social Media Marketing solution, INNsight will also manage your online reputation. There is no industry solution as robust and effective at driving direct revenue at such an affordable price than INNsight's Premium Package. Sign up today!