Digitize Your Property’s Paper-Based Guest Directory and Provide your Guests an
Enhanced Personalized Experience.

Are your guests tired of flipping through bulky, outdated hotel directories? INNsight's customizable online guest directory service solves this issue. With your own digital guide, guests can easily access a wide range of services and information about your property from their smartphones and tablets! No need for repetitive questions, confusion, or unhappy customers!

Our online guest directory is easy to use and available on all devices, including smartphones, tablets, and laptops. It offers a convenient and comprehensive guide for guests to get all of their frequently asked questions answered, engage with your front desk, and enhance their stay.

Place QR Codes Throughout Your Lobby, Guest Rooms, and Elevators For Easy Access

INNsight's online guest directory is more than just a directory; it's a personal concierge in your guest’s pocket. With its intuitive design, guests can find answers to their questions, browse and make reservations, find nearby attractions and events, and even contact your front desk for requests.
Simplify Your Guests' Stay


  • Open your mobile phone or tablet camera app
  • Point camera at the QR code and scan
  • Click on the URL
  • Enjoy the experience!
QR code and scan

You can also access an example of INNsight’s Online Guest Directory by clicking the link below.

How It Works

This feature allows your guests to access important information around the clock. Plus, with a single click from our dashboard, you can easily make any necessary changes or turn amenities on or off at any time.

Subscribe to INNsight's Guest Directory Services

Subscribe to INNsight's Guest Directory Services

1 Click and subscribe to Guest Directory Services.
Set Up and Share Your Guest Directory

Set Up and Share Your Guest Directory

1 Customize and set up your online guest directory using My INNsight Dashboard. You can add or modify your property, amenities, services, local attractions, etc.

2 Share the Guest Directory URL and QR code with your guests via email, on your website, in welcome packets, or within your property.
Receive Your Guest Directory URL and QR Code

Receive Your Guest Directory URL and QR Code

1 Upon subscribing, INNsight will provide you with a unique Guest Directory URL and customized QR code.

2 The URL is where your guests can access your Online Guest Directory, and the QR code can be displayed or distributed to make it easy for guests to scan and access the guide using their mobile devices.
Why Choose Us
Modern and Eco-Friendly
Modern and Eco-Friendly

Allow guests to browse details about your property at their leisure while reducing paper waste

Hotel Offers
Hotel Offers

Share exciting special offers and promotions

Contactless and Sustainable
Contactless and Sustainable

Reduce unnecessary touch points and print collateral costs


Accessibility is made easy with ADA Tray® and WCAG 2.0 Level AA compliance

Frequently Asked Questions

What is an online guest directory?

INNsight’s online guest directory is a digital platform that provides comprehensive information about a hotel's amenities, services, local area, and more. It replaces traditional paper-based hotel directories and can be accessed from smartphones, tablets, and laptops.

How can an online guest directory enhance the guest experience?

An online guest directory streamlines the guest experience by providing easy access to frequently asked questions, eliminating the need for repetitive questions and confusion. Guests can find information about room amenities, in-room services, local attractions, hotel policies, and concierge services, all in one place. It allows for a more personalized and efficient stay.

What are the advantages of using INNsight’s Online Guest Directory over a paper-based one?

INNsight’s online guest directories offer several advantages over paper-based directories. They are eco-friendly, as they eliminate the need for printing and reduce paper waste. They provide up-to-date information that can be easily updated, unlike printed materials. Additionally, they can include interactive features like maps, reservation options, and contact forms for better guest engagement.

Can guests access the INNsight online guest directory on any device?

Yes, the online guest directory is designed to be accessible on all devices, including smartphones, tablets, and laptops. Guests can conveniently access the directory from their preferred device, making it easy to find information they need.

What information is typically included in INNsight’s online guest directory?

INNsight’s online guest directory typically includes hotel amenities, in-room amenities, local area attractions, hotel services and policies, concierge services, in-room dining options, contact information, ADA/accessible features, and more. It aims to provide guests with a comprehensive guide to enhance their stay.

How can hotel staff benefit from an online guest directory?

Hotel staff can benefit from an online guest directory by reducing the need for repetitive speeches during check-in, resulting in a more efficient check-in process. The directory also allows for easy updates and edits through the INNsight dashboard, enabling staff to manage and customize the directory's content effectively.

Is INNsight’s online guest directory accessible for individuals with disabilities?

Yes, INNsight’s online guest directory is designed to be accessible to individuals with disabilities. It adheres to WCAG 2.0 Level AA compliance, meeting accessibility standards. Features, such as ADA Tray®, are included to provide a seamless experience for guests with disabilities.

How can I subscribe to the online guest directory service?

You can subscribe to the online guest directory service by CLICKING HERE. The subscription fee is $29.99/month.

What are the benefits of subscribing to INNsight’s online guest directory service?

Subscribing to INNsight’s online guest directory service allows you to provide your guests with a hassle-free and personalized experience. It enables guests to browse property details, access special offers, reduces touch points and print collateral costs, and ensures accessibility compliance with ADA Tray® and WCAG 2.0 Level AA.

Can I customize the online guest directory to match my hotel's branding?

Yes, INNsight’s online guest directory can be customized to match your hotel's branding. Our dashboard allows you to easily make changes and edits to the directory, ensuring that it reflects your property's unique style and identity.


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