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Supercharge Your Hotel Operations with INNsight PMS

Unleash the true potential of your property with INNsight’s intuitive Hotel Property Management System. Our technology empowers you to streamline operations, elevate guest satisfaction, and boost revenue like never before. Spend less time managing and more time creating magical moments for your guests.

1 mm+

Direct Bookings

$500 mm+

Direct Revenue Driven

The Most Comprehensive

All-in-One Software Stack for Hotel Operations

GUEST EXPERIENCE

Redefine hospitality with seamless digital interactions. Elevate guest engagement with AI-driven Guest Messaging, Reputation Management, Digital Tipping, and our Online Guest Directory—delivering convenience at every touchpoint.

  • Keen® Reputation– Next-generation AI powered hotel reputation management software and service
  • OGD™ (Online Guest Directory)– Elevate guest engagement with a digital concierge
  • INNbox®– AI driven guest messaging for instant communication
  • GuestTip™– Digital tipping for hotel staff
  • GRM- Manage relationships with your guests

PAYMENTS & AUTHENTICATION

Fortify your financial operations with enterprise-grade security. Mobile Check-in, Guest Authentication, and Chargeback Defense ensure frictionless transactions while safeguarding your revenue and reputation.

  • INNsight Payments– Transact with payment processing built for hotels
  • AuthorizeOnline®– Quick and secure online credit card authorization
  • Chargeback Defense– Protect your revenue from disputes

REVENUE & ANALYTICS

Data-driven decisions equal maximized profitability. Leverage AI-powered Rate Management, Predictive Analytics, and Performance Insights to optimize pricing, increase RevPAR, and outperform the competition.

  • Rate Catalyst®– Smarter pricing for higher RevPAR
  • Compset– Make revenue management decisions based on your competitors’ rates
  • Performance Insights– Key metrics for smarter hospitality management

MARKETING & DISTRIBUTION

Dominate the digital landscape. Attract more guests and drive growth with industry-leading Website Design, SEO and PPC driven by our Internet Booking Engine and Multi-Channel Distribution.

  • Website Design and Development– Stunning custom websites that convert
  • Content Management System– Make changes to your website with ease
  • Search Engine Optimization (SEO)– Get found by the right guests
  • Social Media Management– Maximize engagement and bookings on your social media platforms
  • Pay-Per-Click (PPC)– Drive more direct bookings with targeted ads
  • Internet Booking Engine– Highest converting commission free booking engine in the industry
  • RadiusCRS™– An OTA channel manager designed for maximum reach
  • Meta Search Integration– Google Hotel and TripAdvisor connections
  • Web and Email Hosting– Secure and reliable hosting for your business

HOTEL OPERATIONS

Power your operations with automation. Our cutting-edge Property Management System (PMS), Facility Management System, and Night Audit solutions empower hoteliers to streamline workflows, reduce costs, and enhance service.

  • INNsight PMS– Smart property management
  • Mobile Check-In– Enhance guest convenience with contactless arrival
  • Facilities Management System– Software designed to streamline operations
  • INNsight Marketplace– Integrate with industry partners with ease
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GUEST EXPERIENCE

Redefine hospitality with seamless digital interactions. Elevate guest engagement with AI-driven Guest Messaging, Reputation Management, Digital Tipping, and our Online Guest Directory—delivering convenience at every touchpoint.

Payment & authentication

Fortify your financial operations with enterprise-grade security. Mobile Check-in, Guest Authentication, and Chargeback Defense ensure frictionless transactions while safeguarding your revenue and reputation.

  • Effortlessly unlock more revenue during high and low seasons
  • Adapt to unexpected occupancy changes quickly
  • Adjust rates for every space as easily as you adjust room rates
  • Boost direct bookings by offering special rates for guests who book with you

INNsight PMS - From Clouded Operations to Crystal Clear Management

Efficiency Redefined

INNsight's PMS simplifies your day-to-day operations by consolidating essential tools into one easy-to-use platform. From managing reservations and housekeeping schedules to automating administrative tasks, our system eliminates inefficiencies and reduces manual effort. Enjoy real-time updates, seamless integrations, and intuitive features that help you save time and focus on what matters most—delivering exceptional service.

Guest Satisfaction

Deliver unforgettable experiences with INNsight's PMS, designed to enhance every touchpoint of your guests' journey. From personalized communication and contactless check-ins to instant service requests, our platform ensures guests feel valued and cared for. With tools to gather feedback and respond in real-time, you’ll consistently exceed expectations and build lasting relationships.

Boost Revenue

Maximize your earnings with INNsight's PMS, equipped with advanced revenue management tools that analyze demand, optimize pricing, and increase occupancy. Our system helps you uncover opportunities to grow profits while reducing costs, ensuring you stay ahead in a competitive market. Make smarter decisions with actionable insights and watch your bottom line thrive.

INNsight Property Management System
The Preferred Choice For Hoteliers

Transform your hotel management experience with INNsight’s Property Management System. Our seamless blend of cutting-edge technology and intuitive design sets a new industry standard, empowering you to streamline operations, exceed guest expectations, and lead in the dynamic hospitality landscape. Navigate effortlessly through our easy-to-use interface, covering revenue management, front desk operations, housekeeping management, billing and invoicing, guest communication, reporting, and analytics.

Reservation Management

Effortlessly manage reservations with INNsight's intuitive system, ensuring every booking is handled precisely and carefully. From booking modifications to room assignments, our platform simplifies the entire reservation process for seamless operations.

  • Hassle-free Check-in/Check-out
  • Streamlined Reservations
  • Precision Handling
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Folio Management

Easily track guest transactions and accounts using INNsight's comprehensive folio management feature. Streamline billing, track expenses, and provide guests with accurate statements for a hassle-free checkout experience.

  • Seamless Billing
  • Accurate Statements
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Facility Management System

Optimize your property's efficiency and maintenance with INNsight's advanced Facility Management System. From maintaining inventory levels to tracking vendor interactions, our platform streamlines operations and enhances facility oversight, ensuring every aspect of your property runs smoothly.

  • Streamlined Housekeeping Operations
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Secure Payments Processing

Streamline your payment processing with INNsight's user-friendly system, allowing for secure and efficient transactions. Accept various payment methods and currencies easily, providing guests with a convenient and reliable payment experience.

  • Variety of Payment Methods
  • Authorize Online
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Easy Integration

Integrate with other systems and platforms seamlessly with INNsight's easy integration capabilities. Whether connecting with third-party tools or internal systems, our platform ensures smooth communication and data exchange for enhanced efficiency and productivity.

  • Streamlined Communication
  • Enhanced Productivity
  • GDS - Synix/TravelCick
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Reporting

Unlock the power of data with INNsight's comprehensive reporting and analysis tools, providing actionable insights for informed decision-making. From performance metrics to guest behavior trends, our analytics empower you to optimize operations and deliver exceptional guest experiences.

  • Actionable Insights
  • Performance Optimization
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Rate Management by Radius CRS (Channel Manager)

Expand your reach and maximize bookings with seamless integration across multiple online channels through INNsight's channel manager. Maintain rate parity, manage inventory effortlessly, and ensure your property stays visible and competitive.

  • Dynamic Rate Management
  • Seamless OTA Connectivity
  • Flexible Rate Setting Options
  • Channel Manager
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INNsight IBE (Booking Engine)

Elevate your direct booking potential with INNsight's intuitive IBE, empowering guests to secure reservations seamlessly. Featuring a user-friendly interface and robust functionality, our booking engine ensures a streamlined booking process, driving revenue and enhancing guest satisfaction.

  • Streamlined Direct Bookings
  • Seamless User Experience
  • Zero Commission
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Online Guest Directory - OGD

INNsight's online guest directory empowers guests with easy access to essential information about your property and local attractions. From room amenities to nearby dining options, our directory provides a comprehensive guide, enhancing convenience and satisfaction.

  • Convenient Access to Information
  • Enhanced Guest Experience
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Reputation Management - Keen

Protect and enhance your property's reputation with Keen Reputation Management System. Monitor online reviews, respond to feedback, and cultivate a positive online presence, fostering trust and loyalty among potential guests.

  • Proactive Reputation Monitoring
  • Positive Online Presence
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Customized QR Code

Deliver seamless experiences with custom QR codes tailored to your property's unique offerings. From collecting reviews to online guest directories, INNsight's customizable QR codes enhance guests' and staff's convenience and safety.

  • QR for Reviews
  • QR/Tents for Online Guest Directory
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Maximize your profits with INNsight's PMS, offering dynamic pricing tools and analytics to optimize your revenue strategies.

  • Rate Management by Radius CRS (Channel Manager)

    Expand your reach and maximize bookings with seamless integration across multiple online channels through INNsight's channel manager. Maintain rate parity, manage inventory effortlessly, and ensure your property stays visible and competitive.

    • Dynamic Rate Management
    • Seamless OTA Connectivity
    • Flexible Rate Setting Options
    • Channel Manager
    View More

  • INNsight IBE (Booking Engine)

    Elevate your direct booking potential with INNsight's intuitive IBE, empowering guests to secure reservations seamlessly. Featuring a user-friendly interface and robust functionality, our booking engine ensures a streamlined booking process, driving revenue and enhancing guest satisfaction.

    • Streamlined Direct Bookings
    • Seamless User Experience
    • Zero Commission
    View More

No Complexity, No Overcharging—Just Hospitality Made Easy.

Embrace innovation, elevate efficiency, and redefine excellence in hotel operations. Experience the difference with INNsight, where every feature reflects our dedication to your success.

Request A Demo Learn About Pricing

Why Choose INNsight?

Our seamless Hospitality Operating System
outshines the rest:

All-in-one Hospitality
Operations System (OS)

Simplify your hotel management with a comprehensive suite of tools covering reservation management, folio management, payments processing, channel manager integration, and more.

Intelligent
Interface

Seamlessly integrates with various devices for a more innovative workflow, ensuring your systems work seamlessly.

Solutions Under
One Roof

Elevate your property's reputation with comprehensive reputation management, enhance the guest experience with an online guest directory, and much more under one roof.

Seamless
Integrations

With seamless integration capabilities with OTA channels, GDS, and other platforms, the INNsight team delivers on our promises without misleading marketing tactics, ensuring transparency and reliability.

Straightforward
Pricing

INNsight is committed to transparency and simplicity in pricing. We offer straightforward packages without hidden charges, making it easy for businesses to effectively.

Excellent
Customer Service

INNsight's PMS offers round-the-clock customer service to ensure your hotel runs smoothly. Whether managing reservations or resolving issues, our dedicated team is here anytime to support your success.

Frequently Asked Questions

INNsight PMS (Property Management System) is an all-in-one cloud-based solution designed to streamline hotel operations, from reservations and guest management to housekeeping and reporting. It offers an intuitive interface, seamless integrations, and automation to enhance efficiency and maximize revenue.

INNsight PMS simplifies hotel management by automating tasks such as booking management, guest check-ins and check-outs, invoicing, reporting, and a lot more! With real-time data access, staff can optimize room availability, track performance metrics, and provide a seamless guest experience.

Yes! INNsight PMS integrates with OTAs (like Booking.com, Expedia, Google, Tripadvisor, and more), channel managers, payment gateways, and customer relationship management tools to ensure a smooth, interconnected hotel ecosystem.

Absolutely! INNsight PMS is designed to be scalable, catering to independent hotels, boutique properties, and large chains. Its user-friendly interface and cost-effective pricing make it ideal for properties of all sizes looking to enhance their operations.

INNsight PMS offers flexible pricing plans based on the size and needs of your property. Pricing is designed to be affordable and scalable, with options ranging from basic packages for smaller hotels to premium solutions for more significant properties. Contact us for a customized quote based on your requirements.

Yes! We offer a free demo of INNsight PMS to help you explore the platform’s features and capabilities. Schedule a personalized demo with our team to see how INNsight can improve your property management process.

INNsight PMS includes a range of powerful features, such as:
  • Reservation and booking management
  • Front desk check-in/check-out automation
  • Real-time reporting and analytics
  • Integration with OTAs and channel managers
  • Housekeeping and maintenance management
  • Guest communication tools
  • Payment processing and invoicing
  • And a lot more! Click here to explore INNsight.

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Your reputation is your revenue—Keen makes it easier to protect both.

This powerful platform tracks reviews, analyzes sentiment, and helps you turn guest feedback into better ratings, stronger loyalty, and higher conversions.

Centralized Review Management

No more logging into multiple platforms—Keen brings all your reviews into one easy view.

Respond with Confidence

Craft thoughtful responses that align with your brand voice and hospitality standards.

Showcase Success

Highlight positive reviews and testimonials on your website and socials to attract more guests.

Insights That Drive Action

Use analytics to spot trends, fix pain points, and wow future guests before they even book.

Protect your brand, respond faster, and boost your online scores effortlessly with a solution built for visibility and growth.

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Meet your new front desk assistant—the Online Guest Directory.

This sleek, web-based tool helps your guests navigate your hotel and the local area while freeing up your staff and reducing clutter in the room.

Everything in One Place

Policies, Wi-Fi info, emergency contacts, and more—instantly accessible with a QR scan.

Reduced Front Desk Traffic

Answer common questions before they’re asked, allowing your team to focus on higher-touch service.

Always Up-To-Date

Update your directory content in real-time without the cost or waste of printed materials.

Improve Guest Satisfaction

Provide proactive service and personalized local tips that make every stay feel special.

From hotel info to local recommendations, it’s your digital concierge, available 24/7 from any device.

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INNbox is your AI-powered messaging sidekick—ready 24/7 to instantly answer guest questions, manage service requests, and elevate satisfaction with zero delay.

Today’s travelers expect instant answers and INNbox delivers just that!

Always-On Guest Support

Deliver instant, accurate responses across messaging channels—even when your staff is off-duty.

Efficiency Without the Overhead

Automate routine inquiries and service requests so your team can focus on high-impact guest interactions.

Smarter Conversations, Happier Guests

AI trained for hospitality ensures every message is thoughtful, timely, and on-brand.

Scalable Service, Simplified

Stay responsive during peak hours without additional staffing—just smarter tech that scales with your needs.

Keep your guests happy and staff focused.

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In today’s contactless world, traditional tipping doesn’t always fit. GuestTip™ bridges the gap by offering a frictionless, mobile-friendly way for guests to show appreciation.

Contactless, Cashless Convenience

No more missed thank-yous or awkward moments—guests can show appreciation with just a tap on their phones.

Instant Recognition for Staff

Boost morale and service quality as team members feel valued in real time with digital tips.

Easy Setup with QR Codes

Simply place QR codes in rooms or common areas to start receiving tips—no app download required.

Elevate Guest Experience

A small gesture goes a long way—turn guest gratitude into a stronger service culture and happier staff.

Gratitude, made easy.

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Fraud-proof your front desk with AuthorizeOnline®—an all-in-one solution for credit card authorization, guest validation, and mobile check-in that keeps your hotel secure and your guests impressed.

Speed Meets Security

Complete payment authorizations online in seconds—safely and seamlessly.

Pre-Arrival Guest Validation

Confirm booking legitimacy before assigning a key or a room.

Smooth Mobile Check-Ins

Give guests a frictionless entry while saving your staff time and effort.

Chargeback Shield

Automatically store proof to protect your hotel from false disputes and lost revenue.

Keep your business payments protected, proactive, and professional - right from reservation to check-in.

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Rate Catalyst® puts revenue on autopilot.

It’s your smart pricing sidekick that analyzes demand and competition to help you price right, every night.

Boost occupancy, raise RevPAR, and stay ahead of the curve.

Smarter Decisions, Less Effort

Let intelligent automation handle rate adjustments while you handle the big picture.

Competitive Edge, Built-In

Compare rates, track trends, and stay in control of your market positioning.

Revenue Optimization, Simplified

Designed to help hoteliers improve RevPAR with tools that are intuitive and effective.

Performance-Driven by Design

Increase occupancy and maximize profitability—all with a few clicks.

Stay confident and competitive with SMARTer pricing that starts right here!

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Meet RadiusCRS™—your intuitive, stress-free OTA channel manager. Designed for hoteliers who want more reach with less hassle, it syncs rates and availability across every major platform.

Let RadiusCRS™ do the heavy lifting.

Wider Reach, Less Work

Connect with all major OTAs effortlessly and tap into global traveler demand 24/7.

Sync in Real-Time

Automatically update your rates and availability across every channel—no more double bookings or pricing mismatches.

More Control, Fewer Errors

Centralized inventory management means fewer manual mistakes and more accurate data across the board.

Boost Revenue, Book Smarter

Optimize your distribution strategy to drive more bookings and higher revenue.

Tap into global demand without lifting a finger.

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Accessibility is more than a checkbox—it’s a guest expectation and an absolute necessity for your business.

Effortless Compliance

Instantly align with ADA web regulations using automated tools that minimize legal risk and maximize inclusivity.

Guest-Centered Design

Offer features like text-to-speech, contrast adjustment, and keyboard navigation to enhance usability for all visitors.

Customizable Accessibility Tools

Support guests with visual, auditory, and mobility challenges through easy-to-activate interface enhancements.

Boost Trust & SEO

Improve user experience, build brand credibility, and enhance search visibility with a more inclusive website.

It’s protection and inclusion—all in one.

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Reimagine your hotel’s operations with INNsight PMS—an all-in-one property management system designed to simplify workflows, enhance guest satisfaction, and boost your bottom line.

Built by hoteliers for hoteliers, it's intuitive, powerful, and built for performance.

All-in-One Dashboard

From bookings to housekeeping, everything lives in one clean, easy-to-use system.

Boosted Productivity

Speed up operations and reduce training time with an intuitive interface your staff will love.

Cloud-Based Convenience

Work from anywhere and stay synced across all departments—no on-premise servers needed.

Smarter Insights

Built-in analytics show you what’s working, what’s not, and where to grow.

This comprehensive, cloud-based solution turns hotel management into a breeze, so you can focus more on the guest experience, not the grunt work.