The Team at INNsight brings a fusion of hospitality experience and deep technology skills to The Game. With lifelong experience in owning and operating hotels and restaurants, and decades of building technology in Silicon Valley, our Leadership Team are the pre-eminent thought leaders in Hospitality Technology. These brilliant minds lead a crew of some of the most well-trained and professional software engineers, web designers, and online marketers in the hospitality industry. Meet our esteemed group below!
Meet our visionary leaders, a collection of committed, driven, and accomplished hospitality technology professionals. Leading by example, they inspire and motivate an international team to build leading technology solutions that drive results for our hospitality clients.
Raj Patel is the Founder, Chairman and CEO of INNsight. Raj is known to have a get-it-done attitude. His leadership and passion are infused in our mission to help hospitality businesses take unprecedented control over their business and improve their margins by providing tools to manage, promote and sell their products and services.
Raj Patel literally grew up in the hospitality industry selling rooms at his family's hotels. Raj graduated from the Haas School of Business at the University of California at Berkeley with a Bachelor of Science in Business Administration and moved on to be a management consultant at Accenture based in New York City. Itching to return to his native San Francisco to work in Silicon Valley, he made his way to eBay, where he rose to senior manager. He was responsible for the product and business strategy behind eBay Marketplace, helping drive major strategic initiatives, product launches and manage pricing economics. After nearly eight years of work in High Technology, Raj decided it was time to return to the family business and tackle challenges plaguing the Hospitality Industry.
Roshan Patel is the Chief Technology Officer and a Co-founder of INNsight.com. Roshan leads with a straightforward and pragmatic cost focused leadership style which drives his oversight of the company's technical strategy and product architecture.
Roshan graduated from the University of California San Diego with a Bachelor of Arts in Economics. Upon graduating, Roshan spent time at the biometrics startup company PayByTouch helping drive the development of pay by fingerprint biometric technologies. Soon after his startup experience, Roshan decided to devote his passion for technology and hotels to build INNsight. Roshan is extremely well versed in hotel management and technology and is driven to provide INNkeepers the tools to sell their hotel inventory more economically to increasingly cost-conscious travelers.
Nikhil Shah is the spirited Product Lead of our INNsight Development Centre (IDC). He sits at the epicenter of our product development organization and is responsible for driving the design and development of INNsight.com. Nikhil has assisted in product development at INNsight.com from its inception and manages IDC. Nikhil hails an Executive Masters degree in Technology & Marketing from Narsee Monjee Institute of Management Studies.
He has years of blended experience in the hospitality and information technology industries from working at JW Marriott & ORIX. When Nikhil is not completely and utterly immersed in leading the INNsight Product Development Team, he tries to unwind by watching Formula 1 racing.
Paige Brownell is the SEO & Marketing Lead at INNsight. She graduated from Drexel University with a Bachelor of Science in Communication with a concentration in Corporate Public Relations & Marketing. During her time in college, her passion for the hospitality marketing industry sparked working as a marketing intern for The Sofitel in Brisbane, Australia. After graduation, she held various marketing and travel-related positions at Norwegian Cruise Line, Pleasant Holidays, and Hilton Grand Vacations before joining INNsight.
Paige’s creative energy, coupled with her marketing abilities, is what allows INNsight to thrive. She leads the Content Marketing and SEO Team overseeing the strategy and execution of all marketing efforts.
Outside of work, Paige enjoys spending time learning how to sail, hiking, camping, and doing yoga. She also loves traveling The World and learning about new cultures.
Raised in Vancouver, Katelyn graduated from the University of Saskatchewan. She grew up in the hospitality industry with her father being the VP of Revenue Management of varying established hotel chains. With writing always as her passion and strength, Katelyn leads INNsight's content generation efforts.
Krystal Patel is The Senior Accountant at INNsight. She joined INNsight in the Winter of 2012 to drive our accounting and human resources departments. Krystal graduated in 2007 from California State University Hayward with a Bachelor of Science in Business Administration with a concentration in Accounting and Finance. After graduation, Krystal worked for Harris myCFO, a Private Wealth Management company where she drove expense management and financial reporting for ultra-high net worth clients.
Krystal leads the Accounting and Human Resource Departments for The Company. She also formulates INNsight's expansion of services such as managed business services as a CPA and Payroll Processing Services.
When she's not busy crunching numbers or finding ways to make INNsight a great place to work, Krystal enjoys catching San Francisco Forty-Niners football or Giants baseball games with her family.
The Geeks: The Most Innovative Hospitality Technology Team in The Game
INNsight's Product Development Team juggles product research, customer listening, user testing, and product development strategy with ease. The brains behind our software solutions are the talented folks that engineer, build and maintain INNsight and its leading hospitality technology solutions.
The Artists: Experts at Designing Incredible Hotel Websites
Our designers are at the center of all we do. This team is composed of talented user interface designers. They contribute to INNsight's creative strength and take great pleasure in bringing beauty and innovative experiences to your hospitality business.
The Writers: We Create Unique Content that Increases Conversions for Clients
To support client deliverables, our Marketing Team writes copy and develops content for a variety of online platforms. They produce flawless content in terms of grammar, punctuation, spelling, sentence structure, and style and curate popular blog articles, social posts and manages online reviews websites.
The Enforcers: The Glue that Holds INNsight's International Cross-Functional Team Together
Our wonderful Human Resources team ensures a happy and healthy work environment. We all benefit greatly from the expertise of these professionals, who provide The Squad with high-quality HR management solutions.
The Bug Squashers: We Deliver High-Performing, Bug-Free Software
Our Quality Assurance Team consists of curious problem solvers dedicated to the quality delivery of software that powers hospitality business. The INNsight QA Team is dedicated to providing a flawless software experience and usability for our clients and their customers.
The Defenders: The Best IT and Security Department in Hospitality
INNsight's IT Team is dedicated to building the most scalable and secure platform for hospitality software that powers our client's operations, property management, distribution, and marketing. Our multi-disciplinary IT Team includes networking specialists, database architects, and even ethical hackers; All working towards a goal of building a fast, secure, and robust hospitality technology platform.
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