The Responses subtab displays all information relevant to your hotel’s review responses.

Response Summary: This section displays 3 different metrics


Unresponded Reviews: The total number of unresponded reviews within the time period selected. The circle is proportionate to the percentage of negative, neutral, and positive reviews.


Management Response Percentage: The percentage of hotel reviews that have been responded to. The circle will be filled proportionately to the percentage.


Average Response time: The average response time for each review.


Unresponded Reviews

This section displays a more in-depth information regarding the Unresponded Reviews section above.


Management Response

This section breaks down the Management Response Percentage above into 4 columns


Hotel Responses

This section displays all of your hotel’s review responses. By selecting the Review Channel buttons, you will be able to view all responses that are specific to the review channel selected.