Marketing your hotel can be very tricky in the ever-changing digital space. You know that you need to engage, but what forms of media are the most effective for your hotel?
In this article, we share what platforms you need to promote your services and the most effective ways to reach your goals.
There are many ways to improve your online marketing; the following guide focuses on the channels of media that have proven to be effective.
Paid media is acquired content like cost-per-click and display advertising. Owned media is the content you own on platforms under your control, such as your website, social profiles, and listings on third-party sites like TripAdvisor, Yelp, Google Places, and other OTAs.
Earned media is the user-generated content or content your guests and other third parties post about their experience. This includes ratings and reviews, media articles, blogs, photos, videos, and endorsements like pluses, shares, and likes on social channels.
It's more prominent to use paid, owned, and earned media because guests trust the opinions of other guests more than any other advertising source.
Well, almost. To maximize reach and impact on your business, you must commence a media marketing strategy.
Let us look at how these three forms of media can change your hotel reputation and help your business succeed long-term.
Paid media is one of the most quantifiable forms of media. For this type of media, the hoteliers can spend money to target customers on various online platforms to promote their business.
It can come in many forms like Paid Search, Display Advertising, Google Ads, Sponsorships, etc. In addition, many of your big platforms like Facebook, Google, Instagram, Pinterest, etc., offer different types of paid advertising.
With two sides to every coin, paid media can have certain benefits and drawbacks that hoteliers should keep in mind.
With control and reach in your hands, the drawbacks are:
Hence, to make an effective paid media campaign, one must ensure a perfect blend of time, cost, and efforts that will result in higher exposure for your hotel.
There are specific strategies for a paid media that hotels can use to increase their reach in the online world:
Earned media means when the hoteliers gain exposure organically from their guests and what others write about their hotels (i.e., journalists).
In this way, you are recognized by your guests on various online platforms.
That includes reviews, ratings, media articles, blogs, photos, videos, and social inscribing like pluses, shares, and likes.
Earned media allows for engagement with the target group of audience, increases credibility and trust for your hotel, and brings forth an increase in direct bookings through third-party sites.
Earned media increases brand awareness. Building a strong brand is vital for your hotel’s success.
For hotels, the topmost priority in online marketing is to make sure that travelers find you when planning trips. Earned media increases traffic plus the credibility of your hotel by supporting guests via the booking process through different channels.
Okay, so let’s talk about the disadvantages of earned media.
Your brand recognition plays an essential part in attracting travelers and providing an experience worth sharing for your guests.
But, how can you generate earned media strategically?
Owned media means the media channels that the hotel owns and controls. These are the channels used to deliver messages to guests as a brand.
That includes the company's website, social media profiles, and blogs.
Owned media provides inbound marketing for hotels by building long-term relationships with holidaymakers and engaging guests through direct bookings on various channels like Trip Advisor, Expedia, and OTAs.
Let’s go through some advantages and disadvantages of owned media to understand better what outcomes can be achieved through it.
Let’s undergo some strategies that can help your owned media reach your intended audience:
With the benefits and drawbacks of every form of media, hoteliers must also understand the purpose each of them serves:
Since every media is different and serves its purpose, deciding on an appropriate media is a big undertaking. For example, which form of media will reach your specific target audience, help you reach your goals, and be cost-effective?
Implementing the desired media and analyzing the result effectively is no easy task. Therefore, your hotel deserves to have a professional team you can trust to take this daunting task off your hands.
INNsight is here for you. With a decade of experience in the hotel industry, your expectations can easily rest on our shoulders. Feel free to contact us and look for our complete digital marketing package specially designed for hotels and restaurants.