×
Request A Demo
*Name:
*Email Address:
*Phone Number:
*Property/Establishment:
Type Your Comments Here....

Careers at INNsight | Join and Grow
with INNsight

JOB OPENINGS AT INNSIGHT.COM - Ahmedabad

Job Details

Job Title:
Customer Support
Job Id:
INN - CS
Department:
Job Location
Job Location
Ahmedabad , Gujarat , INDIA
Job Type
Job Type
Full Time
Experience
Experience
1-2 Years

Job Description

  • The Customer Support Executive will be responsible for providing professional, timely, and effective support to customers using the Company’s software and services.
  • The role involves handling customer queries, resolving issues, managing support operations, and coordinating with internal teams to ensure a seamless customer experience.
  • In addition to customer support responsibilities, the individual will oversee the Help Hub, manage support content and knowledge libraries, and assist in implementing AI-enabled chat support solutions to improve operational efficiency and customer engagement.
  • Roles & Responsibilities:Customer Support Operations:
  • Serve as the primary point of contact for customer support through email, phone, chat, or ticketing systems.
  • Address customer queries related to software usage, account setup, troubleshooting, and service-related concerns.
  • Identify, analyze, and resolve customer issues within defined turnaround timelines.
  • Escalate unresolved or technical issues to the appropriate internal teams with complete documentation and follow-ups.
  • Ensure timely ticket management, resolution tracking, and customer communication.
  • Maintain accurate records of customer interactions, issue resolutions, and support activities.
  • Help Hub & Knowledge Management:
  • Manage and maintain the Company’s Help Hub / Knowledge Base platform.
  • Create, organize, review, and update FAQs, user guides, support articles, and documentation.
  • Ensure all support content remains accurate, user-friendly, and aligned with product updates.
  • Maintain and organize the internal and external knowledge/content library.
  • AI Chat Support & Process Improvement:
  • Coordinate and support the implementation of AI-enabled chat support systems.
  • Work with internal teams to improve support workflows, automation, and customer experience processes.
  • Identify recurring support trends and recommend process improvements and preventive solutions.
  • Assist in enhancing operational efficiency through technology-driven support initiatives.
  • Compliance & Coordination:
  • Follow Company SOPs, quality standards, confidentiality requirements, and customer service policies.
  • Coordinate with internal departments for customer onboarding, issue resolution, and ongoing support activities.
  • Ensure professionalism, accuracy, and service quality across all customer interactions.
  • Perform duties as assigned in line with the role and business requirements.

Desired Profile

  • Strong verbal and written communication skills
  • Customer handling and problem-solving abilities
  • Experience with ticketing systems or customer support platforms
  • Good documentation and content management skills
  • Understanding of Help Desk / Knowledge Base operations
  • Familiarity with AI chat support tools or automation platforms is an advantage
  • Strong organizational and multitasking capabilities
  • Attention to detail and customer-centric approach
  • Graduate in any discipline
  • Prior experience in Customer Support, Help Desk, SaaS Support, Knowledge Management, or Operations preferred
  • Familiarity with CRM or customer support tools will be an added advantage
  • Process-oriented and proactive
  • Ability to work in a fast-paced environment
  • Strong ownership and coordination skills
  • Interest in customer experience enhancement and support automation
  • Must be comfortable working in Night Shift

JOB APPLICATION FOR Customer Support

Personal Information
First Name
Last Name
Email Address
Phone Number
Address
Your Country
Your State
Your City
Zip Code
Where did you hear about this position?
Attach Your Resume *
Attach Your Cover Letter
  • File Types:
  • * Accepted format are PDF, DOC, PNG or JPEG only.
  • * Maximum file size allowed is 4 MB.

500 characters left.

INNsight.com's Terms of Use
SUBSCRIBE TO OUR NEWSLETTER TO STAY
UP TO DATE WITH DIGITAL MARKETING TRENDS

By submitting your email address, you confirm that you would like to receive marketing emails from INNsight. In addition, you agree to the storing and processing your data by INNsight as described in our privacy policy.

Request A Demo
* Name:
* Email Address:
Phone Number:
Property/Establishment:
Type Your Comments Here...
top
jobdata