Reputation Management System

We make certain that your company is properly represented online and that every guest review is heard. Because it's critical to evaluate and respond to comments from each of your visitors, our expert US-based/English-proficient content writers respond to every online review (positive or negative) within 48 hours. INNsight will monitor your online reputation and reply to reviews on the following prominent review sites:

  • Additional Positive Feedback by requesting more reviews after a visit and removing the middleman from bad reviews
  • More reviews and reaction activity feed ranking algorithms, resulting in a higher ranking on websites.
  • Visitors will see that you are paying attention to your business, which will improve their experience.
  • With sentiment analysis, businesses may identify issue areas that need to be addressed.
  • Increased Lookers to Bookers Conversion, resulting in a huge Return on Investment (ROI)!

Reviews Dashboard

The Reviews Dashboard displays all of your online guest reviews from TripAdvisor, Yelp, Google and INNsight all in one place.  Easily see all of the reviews, both good and bad, that guests who have stayed at your property have left on the most popular online reviews sites. 

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All Reviews

This useful view demonstrates all of the guest reviews your business has received across major reviews websites plus management responses that have been posted. See the status of each review, file maintenance tickets, and post-management responses.

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The Responses subtab displays all information relevant to your hotel’s review responses.

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Element Analysis

The Element Overview Tab is a tool to better understand how your hotel is performing. On certain Review Channels such as TripAdvisor, Orbitz, Expedia,, and INNsight, users are able to give hotel section scores.

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Reputation Management System – Solicit Reviews

The INNsight Reputation Management System (RMS) has multiple avenues for obtaining more guest reviews. If you are an eCommerce client, which uses the INNsight Booking Engine, guests will automatically receive guest review solicitation emails upon check out asking for feedback of their stay.

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Give Your OTA's Access to INNsight

In order for INNsight to successfully begin servicing and responding to your reviews, we will need to gain access to your accounts. Please follow the instructions below to get us added to each of your accounts. 

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