Reputation Management System

Reviews Dashboard All Reviews Responses Element Analysis Tutorial Reputation Management System – Solicit Reviews Give Your OTA's Access to INNsight

Element Analysis


The Element Overview Tab is a tool to better understand how your hotel is performing. On certain Review Channels such as TripAdvisor, Orbitz, Expedia, Booking.com, and INNsight, users are able to give hotel section scores.

The department overview tab will keep track of five scores:

  1. Comfort
  2. Location
  3. Cleanliness
  4. Value
  5. Service
  6. Guest Room

Element Table
This table is composed of 4 columns

  1. Department
  2. Average Rating: average department score
  3. Number of Reviews that have been included in the department score
  4. Thumbs: positive, neutral, negative thumbs
  5. Element Reviews Trend

This section displays a trend graph for the Element scores.